Operations Associate

Role Description

The Operations Associate plays a critical role in supporting the daily execution of Terawatt’s site operations, facilities management, and customer success initiatives. This role sits at the intersection of administrative excellence and field service support, ensuring that our internal systems and processes are maintained with high accuracy. You will be a key point of contact for vendor coordination and financial workflows, directly enabling the scalability of our EV charging network. This is an ideal role for someone who is developing in their career who is highly reliable, detail-oriented, and eager to gain exposure to how an EV infrastructure provider’s operations, facilities and field service teams operate.

Reporting directly to the Director of Operations, this role works in close collaboration with site and field operations teams.

Core Responsibilities

Facilities Management & Financial Support

• Process and manage invoice approvals, ensuring accuracy and timely routing for payment through the appropriate accounting channels.

• Coordinate documentation, communication, and contract administration with vendor managers for site-specific services.

Data Integrity

• Maintain and update digital records to track new site activations and critical operational milestones.

• Support sales and operations teams with data hygiene, workflow improvements, and custom report generation.

Field Service Support:

• Track inventory, create and manage purchase orders from initiation through receipt and reconciliation, coordinating between site operations and accounting.

• Administer Return Merchandise Authorization (RMA) processes, including all necessary documentation and vendor coordination for faulty equipment.

Customer Success Support

• Assist with onboarding new customers.

• Document onboarding procedures to ensure a consistent and scalable customer experience.

Minimum Qualifications

• 2-4 years of experience in an operations, administrative, or back-office support role, preferably within clean energy, facilities management, or logistics.

• Strong organizational skills with a high attention to detail and a commitment to data accuracy.

• High proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, Calendar).

• High attention to detail with the ability to manage records, maintain data hygiene, and run basic reports.

• Familiarity with purchase order workflows, inventory management systems, or procurement processes.

• Clear and professional communicator who can work cross-functionally with Finance, Sales, and Field Operations teams.

Preferred Qualifications

• Entrepreneurial mindset; comfortable in fast-moving ambiguous environments

• Familiarity with Salesforce or similar CRM platforms