{"id":1621682,"url":"https://alion.io/job/terawulf-customer-delivery-manager","title":"Customer Delivery Manager","company":{"id":175885,"name":"TeraWulf","domain":"terawulf.com","url":"https://alion.io/company/terawulf","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Google Workspace","optional":false},{"name":"HPC","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-19T15:13:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-17T20:57:04Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"About the Role\nTeraWulf is building large-scale AI/HPC data centers, and the Customer Delivery Manager (CDM) serves as the primary tenant-facing point of contact from lease negotiation through commissioning and turnover to operations. The CDM owns the delivery of each colocation project on behalf of the customer - translating lease obligations and tenant requirements into executable scope, driving decisions across engineering, procurement, construction, and commissioning, and ensuring the tenant is ready to accept the space at Ready-for-Service.\nThe CDM is delivery-focused, serving as the tenant-facing liaison for design development, delivery execution, commissioning coordination, and turnover. The role requires strong coordination across engineering, design management, construction, procurement, commissioning, SMEs, third parties, and internal commercial stakeholders so tenant requirements are translated into clear decisions, controlled changes, and executable delivery workstreams.\nResponsibilities\nLease Negotiation Support & Tenant Requirements Intake\nServe as the technical delivery lead during lease negotiation, supporting Development and Legal by pressure-testing tenant requirements against site capability, standard infrastructure, schedule, and cost.\nReview and comment on lease exhibits and related delivery commitments - including SLA technical basis, overall scope alignment, delivery phasing, milestone obligations, demarcation, and change-control frameworks - to ensure they are deliverable, defensible, and internally consistent.\nTranslate tenant business needs into structured technical requirements, and identify gaps, conflicts, and risks between customer requirements and standard TeraWulf infrastructure before lease execution.\nEstablish the initial owner/tenant scope demarcation and responsibility matrix that will govern the project through commissioning.\nProject Delivery Ownership (Lease Execution → Commissioning)\nAct as the primary tenant-facing point of contact for delivery-phase communication, decisions, escalations, and status reporting from lease execution through commissioning and turnover, while coordinating with the functional owners responsible for engineering, design management, construction, procurement, commissioning, and operations readiness.\nCoordinate the integrated delivery timeline against lease-committed Ready-for-Service (RFS), phasing, and milestone dates, and drive cross-functional accountability across\nengineering, EPC, vendors, commissioning agents, SMEs, and internal TeraWulf stakeholders.\nDevelop and maintain the integrated delivery program - including design decision logs, RFIs, change logs, action items, risks, open issues, milestone trackers, and tenant-facing status materials - as the single source of truth for the tenant relationship during delivery.\nLead recurring tenant program reviews, site walks, milestone reviews, and executive updates.\nDesign Coordination & Change Management\nCoordinate with the engineering department, Design PM, EOR, SMEs, and third-party resources to confirm tenant requirements are understood, routed to the correct functional owner, and reflected in the design development process where applicable.\nAttend design milestone reviews, consolidate tenant comments, and coordinate disposition tracking, while the engineering department and Design PM retain ownership of EOR-facing design management and technical direction.\nManage tenant-driven changes within the contractual change-control framework - helping define the request, route it through the proper technical and commercial review paths, capture high-level cost, schedule, scope, and risk impacts, and drive clear owner/tenant decision-making.\nMaintain enough MEP familiarity to understand tenant-facing implications of design decisions, identify when specialist input is required, and help translate technical impacts into clear delivery actions without assuming EOR responsibility.\nConstruction, Procurement & Vendor Interface\nCoordinate tenant-specific procurement items, long-lead equipment decisions, and OEM/integrator interfaces (server, network, and rack vendors) into the construction sequence.\nSupport factory witness testing, submittal reviews, and tenant inspections at critical hold points.\nTrack construction progress against the delivery schedule, surface risks and delays early, and drive resolution of tenant-impacting blockers.\nCoordinate deployment readiness - power availability, cooling readiness, network readiness, access, logistics, and tenant equipment staging.\nCommissioning & Turnover\nCoordinate with the Cx Manager and CxA so tenant requirements, witness points, acceptance criteria, and readiness dependencies are understood and reflected in the commissioning process where applicable.\nCoordinate tenant participation in applicable Level 4 and Level 5 commissioning activities and manage tenant-facing sign-off tracking, while the commissioning team retains responsibility for commissioning execution.\nOwn the turnover package to the tenant and to operations, including commissioning records, as-builts, master equipment list, systems manuals, warranties, and demarcation-of-asset register.\nExecute the formal CDM → CSM handoff at commissioning turnover, including account briefing, open-issue transfer, and lifecycle documentation, so account management continuity is preserved for the balance of the lease term.\nQualifications\nBachelor's degree in Engineering, Construction Management, or related technical discipline.\n5-10 years of progressive experience in project delivery, design coordination, construction management, or technical program management - with a meaningful portion in a tenant-facing or owner-representative capacity.\nDirect experience delivering data centers, mission-critical facilities, industrial projects, or large-scale commercial construction strongly preferred.\nExperience with MEP systems - particularly medium- and low-voltage electrical distribution, mechanical cooling (air and liquid), fire protection and fire alarm, controls, and telecommunications.\nWorking familiarity with major data center MEP systems and design development workflows, including how tenant requirements, design changes, cost/schedule impacts, and technical dependencies are identified, reviewed, approved, and implemented.\nDemonstrated ability to read and interpret lease exhibits, technical specifications, and commercial documents, and to translate them into delivery workstreams.\nAbility to coordinate across tenants, engineers, contractors, vendors, OEMs, integrators, commissioning agents, and internal commercial stakeholders.\nStrong written and verbal communication skills, with the ability to translate technical issues into clear owner decisions, risks, and action items suitable for executive audiences.\nProficiency with Bluebeam, Procore or equivalent, AutoCAD/Revit (read-level fluency), Microsoft Office, and Google Workspace.\nPE license or PMP a plus but not required.\nWillingness to travel up to 30% and to be onsite during key design, construction, commissioning, and turnover milestones.\nKey Deliverables / Coordination Outputs\nTenant requirements intake summary, including open questions, scope gaps, decision points, and lease exhibit issues requiring alignment.\nCDM review comments on lease exhibits, focused on SLA technical basis, scope alignment, delivery phasing, milestone commitments, demarcation, BOD alignment where applicable, and change-control readiness.\nTenant-facing delivery tracker summarizing decisions, RFIs, change requests, risks, action items, milestone status, and owner/tenant dependencies.\nConsolidated tenant comment matrix for design milestone reviews, with disposition tracking coordinated through engineering, the Design PM, EOR, and applicable SMEs.\nTenant change log and decision record documenting request status, required reviews, owner/tenant approvals, and high-level cost, schedule, scope, and risk impacts.\nDeployment readiness tracker covering tenant-facing dependencies such as power, cooling, network, access, logistics, equipment staging, and readiness milestones.\nTenant meeting notes, site walk summaries, inspection observations, punch-list coordination items, and closure tracking.\nTenant commissioning participation tracker, including witness points, open items, sign-off status, and coordination with the Cx Manager and CxA.\nTurnover readiness checklist and document coordination log for required as-builts, O&M manuals, systems manuals, warranties, asset information, and commissioning records prepared by the responsible functional owners.\nFormal CDM → CSM handoff summary, including account briefing, open-issue transfer, delivery history, and tenant-facing operational context at Ready-for-Service.","description_format":"text","description_chars":8774,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mining & Staking","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-01T20:48:02Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.417,"p_room":0.35,"age_days":58,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/terawulf-customer-delivery-manager","json_url":"https://alion.io/job/terawulf-customer-delivery-manager.json","meta":{"generated_at":"2026-10-18T00:07:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":237,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175885},"rest":"https://alion.io/mcp/rest/get_company?id=175885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fterawulf-customer-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fterawulf-customer-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fterawulf-customer-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/terawulf-customer-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fterawulf-customer-delivery-manager"}]}