{"id":2272942,"url":"https://alion.io/job/terma-group-service-manager-it-services-space-mfd","title":"Service Manager, IT Services, Space (m/f/d)","company":{"id":6156,"name":"Terma","domain":"terma.com","url":"https://alion.io/company/terma-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Darmstadt, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1368},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-11-03T03:44:18Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"We are looking for a Service Manager to support us across a range of IT Services, adapting to growing IT demands while leading a team of highly qualified specialists.\nYour responsibilities\nService delivery and team coordination\nCoordinate the day-to-day activities of your service team;\nCollect the inputs for the monthly report from your team members and subcontractors;\nEnsure that service documentation, ticketing system records, service processes and procedures - and all service activities performed by your team - are delivered in line with our customer’s expectations and the agreed KPIs/SLAs;\nAct as the prime interface between our service customer(s) and Terma for all activities related to your service team;\nProvide technical support and guidance to your service team.\nPeople leadership\nLead your service team with focus on policy, strategy implementation and control;\nCollaborate with the Talent Acquisition team on the recruitment of new team members;\nManage, safeguard and maximise resource allocation in compliance with organisational goals and objectives;\nCoordinate the goals and achievements of your team members;\nCoach and mentor your team members;\nProject leadership\nInitiate, plan, coordinate, execute, monitor and close your service team’s activities in line with the agreed SLAs and KPIs;\nOn-time delivery - keep milestones, including monthly reports and project deliverables;\nEnsure customer satisfaction;\nCoordinate your team members.\nSkills and experience\n5+ years of experience in IT Service Management, preferably in the space/aerospace, satellite or meteorological sectors;\nProven track record in team leadership and management (3+ years), including coaching, mentoring and performance evaluation;\nExperience in project management (initiation, planning, execution, monitoring and closure) with a focus on SLA and KPI compliance;\nHands-on experience with ITIL processes, ticketing systems and user support in a service-oriented environment;\nExperience in budget management, resource allocation and on-time, on-budget project delivery;\nFamiliarity with monthly reporting, documentation standards and client communication in a technical context.\nTechnical skills\nStrong understanding of IT service management tools (e.g. ServiceNow, JIRA or similar);\nProficiency in technical and managerial documentation and reporting;\nKnowledge of space/aerospace IT infrastructure and related technologies is a strong plus;\nAbility to analyse and improve processes to meet organisational goals and SLAs.\nLeadership and soft skills\nPeople management: ability to lead, motivate and develop a team, including onboarding, coaching and mentoring;\n Stakeholder management: strong communication and negotiation skills to act as the primary interface between our service customer(s) and Terma;\nCustomer focus: proactive in managing client expectations and ensuring high customer satisfaction;\nCollaboration: experience of working with Talent Acquisition, Business Development and other cross-functional teams;\nProblem-solving: analytical mindset to identify business opportunities, process improvements and technical evolutions.\nBusiness development\nAbility to identify and pursue new business opportunities, including sales leads, bid management and proposal submission;\nExperience in supporting technical and progress meetings with clients and internal stakeholders.\nEducation and certifications\nBachelor’s or Master’s degree in IT, Computer Science, Engineering or a related field;\nCertifications in ITIL, PMP, PRINCE2 or similar are highly desirable.\nLanguage and communication\nFluent English (written and spoken) is mandatory;\nAdditional languages (e.g. French, German) are an advantage.\nPersonal attributes\nResult-oriented, with a focus on quality, efficiency and continuous improvement;\nAdaptable to changing priorities and able to work under pressure;\nStrong organisational skills to manage multiple tasks, deadlines and resources effectively.\nNote:the ideal candidate will combine technical expertise with leadership acumen, ensuring both operational excellence and strategic growth for the team and the business.\nWorking location\nThis is a full-time, on-site position in Darmstadt, Germany, with an expected start date as soon as possible. Hybrid work is also possible, with up to 3 days per week remote from your German address, depending on customer needs.\nWhat Terma can offer you\nAt Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the “best-in-class” solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasising mutual respect across the board in our workplace.\nTerma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company:\nGreat opportunities for training and personal development;\nChallenges in an advanced technical environment;\nAn international and cosmopolitan working atmosphere;\nAn employment contract with an attractive package, including extra-legal benefits;\nA highly competitive salary.\nAdditional information\nFor further information, please contact Ms Raluca Moise by telephone on +49 6151 860050 or by email at .\nTo make sure your application reaches us and is processed correctly, please apply through the link below with an up-to-date Curriculum Vitae - preferably in Europass format - and, ideally, a cover letter.","description_format":"text","description_chars":5582,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","Aerospace Manufacturing","C4ISR"],"lifecycle":[{"event":"open","at":"2026-10-11T08:03:36Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.678,"p_room":0.36,"age_days":90,"expected_fill_days":46,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/terma-group-service-manager-it-services-space-mfd","json_url":"https://alion.io/job/terma-group-service-manager-it-services-space-mfd.json","meta":{"generated_at":"2026-11-03T13:23:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6156},"rest":"https://alion.io/mcp/rest/get_company?id=6156"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fterma-group-service-manager-it-services-space-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fterma-group-service-manager-it-services-space-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fterma-group-service-manager-it-services-space-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/terma-group-service-manager-it-services-space-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fterma-group-service-manager-it-services-space-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2272942}},{"tool":"search_jobs","arguments":{"company":"terma.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2272942},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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