{"id":1641188,"url":"https://alion.io/job/terradepth-field-service-engineer-customer-technical-liaison","title":"Field Service Engineer — Customer & Technical Liaison","company":{"id":176570,"name":"Terradepth","domain":"terradepth.com","url":"https://alion.io/company/terradepth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-28T22:38:50Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T23:07:05Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Description\nField Service Engineer - Customer & Technical Liaison\nLocation: Remote with the 60-70% travel requirement\nAbout Terradepth\nTerradepth is building the next generation of ocean technology by combining autonomous maritime hardware, software, data, and AI into an integrated Ocean Operating System. We work with government and commercial customers to solve complex problems in challenging environments.\nThe Role\nWe are looking for a Field Service Engineer with startup experience who can serve as a critical bridge between our customers and internal teams. This person will spend significant time with our customers, understanding how they use our hardware and software, identifying issues and opportunities, and ensuring feedback is translated into clear actions across Engineering, Product, Project Management, Operations, and Sales.\nThis is a hands-on role for someone who enjoys being close to the customer and the technology. You will participate in customer calls, support deployments and field activities, help troubleshoot technical issues, and ensure customer needs are understood and acted upon internally.\nWhat You'll Do\nAct as a technical liaison between Terradepth and our customers.\nParticipate in sales and customer calls to provide technical context and capture customer requirements.\nListen carefully to customers and translate feedback into clear, actionable internal requirements.\nMaintain strong relationships with customers throughout the sales, deployment, and ongoing support lifecycle.\nSupport field deployments, demonstrations, testing, and troubleshooting of Terradepth hardware and software.\nWork closely with Engineering and Product to communicate product issues, feature requests, and technical requirements.\nWork with Project Management to track customer commitments, issues, and deliverables.\nWork with Sales to ensure customer expectations and technical capabilities remain aligned.\nHelp identify recurring customer issues and opportunities for product or process improvements.\nProvide feedback on product usability, reliability, documentation, training, and operational workflows.\nOwn the customer service record: onsite reports, build runbook and triage playbook updates, and customer training.\nHelp establish repeatable processes for capturing, prioritizing, and communicating customer feedback.\nBe willing to get hands-on with hardware, software, vehicles, sensors, and field equipment when required, including Linux/Proxmox hosts, Windows Server guests, BMC/IPMI, and network configuration on air-gapped customer sites.\nWhat We're Looking For\n5-10 years of experience in field engineering, systems engineering, technical support, solutions engineering, or a similar role.\nGovernment/DoD or federal contracting experience with active clearance (TS-SCI preferred).\nExperience working in an early-stage, fast-moving company where you have had to operate across functions and solve problems without a lot of structure.\nStrong technical understanding of both hardware and software systems.\nExcellent customer-facing and communication skills.\nStrong technical communication skills-you can explain complex systems to engineers, operators, executives, and customers.\nComfortable getting hands-on with technology rather than simply presenting slides.\nAbility to listen to a customer problem, understand the underlying issue, and communicate it effectively to engineers and internal teams.\nComfortable participating in sales conversations without being a traditional salesperson.\nComfortable troubleshooting technical problems in the field.\nAbility to prioritize competing customer needs and communicate clearly about commitments and timelines.\nWillingness to travel regularly for customer meetings, demonstrations, deployments, and field operations.\nRequirements\nParticularly Valuable\nTechnical degree in engineering, computer science, robotics, oceanography, or a related field.\nLinux systems administration (hypervisors, networking, remote management), Windows Server, and hydrographic survey tooling (like SonarWiz, Qimera, CARIS).\nExperience with UUVs/AUVs, maritime systems, robotics, autonomy, sensors, sonar, or oceanographic technology.\nExperience supporting government, defense, or commercial maritime customers.\nExperience working directly with engineers to scope integrations and new capabilities.\nExperience supporting a deployed software platform through upgrades, offline/air-gapped operation, and customer data ingest and hand-back (Absolute Ocean).\nExperience supporting complex hardware/software integrations.\nMilitary, maritime, engineering, or technical field operations experience.\nWhat Success Looks Like\nCustomers see you as a trusted technical partner.\nSales has a technically capable person who can help move customer conversations forward.\nEngineering and Product receive clear, actionable customer feedback rather than disconnected requests.\nProject Management has visibility into customer issues, commitments, and priorities.\nCustomer issues are identified and resolved quickly.\nProduct and Engineering better understand how customers actually use Terradepth's technology.\nThis is a startup growth role. We are looking for someone who is comfortable being in the field one day, on a customer call the next, troubleshooting an appliance, vehicle, or software issue the next, and then sitting with Engineering to explain what the customer actually needs. You don't need to have all the answers; however, you need to know how to listen, solve problems, and make sure the right people have the information they need.\nWe care about our team's well-being. We offer a competitive benefits package that includes comprehensive health, dental, and vision insurance, plus a 401(k) retirement plan.","description_format":"text","description_chars":5749,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Underwater & Marine Robotics"],"lifecycle":[{"event":"open","at":"2026-10-01T22:10:53Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.559,"p_room":0.45,"age_days":52,"expected_fill_days":27,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/terradepth-field-service-engineer-customer-technical-liaison","json_url":"https://alion.io/job/terradepth-field-service-engineer-customer-technical-liaison.json","meta":{"generated_at":"2026-10-21T02:25:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176570},"rest":"https://alion.io/mcp/rest/get_company?id=176570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fterradepth-field-service-engineer-customer-technical-liaison"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fterradepth-field-service-engineer-customer-technical-liaison"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fterradepth-field-service-engineer-customer-technical-liaison"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/terradepth-field-service-engineer-customer-technical-liaison\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fterradepth-field-service-engineer-customer-technical-liaison"}]}