{"id":3548024,"url":"https://alion.io/job/terrapay-senior-manager","title":"Senior Manager","company":{"id":6721,"name":"TerraPay","domain":"terrapay.com","url":"https://alion.io/company/terrapay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"closed","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-06T11:09:53Z","board_verified":false,"closed_at":"2026-11-06T11:09:53Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Title: Senior Manager - Business Operations\nLocation: Dubai, UAE\nBusiness Function: Business Operations\nRole Purpose\nTerraPay is seeking a seasoned operations leader to manage and oversee business operations across the MENA region. This role is critical to ensuring business continuity, operational governance, partner management, transaction monitoring, incident resolution, and team oversight. The Regional Operations Manager will act as the primary escalation point for MENA stakeholders and partners, driving operational excellence and safeguarding TerraPay’s reputation in one of its most complex and strategic regions.\nKey Responsibilities\nOperational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay’s SOPs.\nTransaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.\nIncident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.\nPartner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.\nCross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations.\nTeam Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management.\nReporting & Governance: Provide operational reporting, insights, and visibility to senior management.\nBusiness Continuity: Ensure operational resilience and timely risk mitigation across the region.\nStrategic Leadership\nSupport senior management with data-driven insights for strategic decision-making.\nLead operational efforts across domestic and international banking partners, especially in the Levant and North Africa.\nDrive initiatives to improve customer service, partnership strategy, and business performance.\nChampion process improvement and automation to enhance efficiency and scalability.\nRequirements\nEssential Qualifications\n10+ years of experience in payments, fintech, or cross-border remittance operations.\nProven track record in transaction processing, partner management, incident management, and operational governance.\nStrong team leadership experience in dynamic, shift-based environments.\nExcellent communication skills in English; Arabic or French proficiency is an advantage.\nStrong analytical skills with ability to interpret MIS reports and provide actionable insights.","description_format":"text","description_chars":2545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-30T21:33:14Z"},{"event":"close","at":"2026-11-06T11:09:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/terrapay-senior-manager","json_url":"https://alion.io/job/terrapay-senior-manager.json","meta":{"generated_at":"2026-11-07T19:34:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6721},"rest":"https://alion.io/mcp/rest/get_company?id=6721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fterrapay-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fterrapay-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fterrapay-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/terrapay-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fterrapay-senior-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3548024}},{"tool":"search_jobs","arguments":{"company":"terrapay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3548024},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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