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This role is responsible for ensuring the stability, performance, and continuous improvement of internal, business-critical applications. It requires a unique combination of hands-on technical expertise, operational leadership, a customer-focused mindset, and strong mentoring capabilities. The ideal candidate will possess a blend of technical leadership, software development knowledge, and cross-functional collaboration skills.\nTechnical Knowledge and Deliverables:\nGuide and Collaborate closely with developers on Angular applications (Angular CLI, RxJS, component-based architecture) and server-side logic handling CRUD operations.\nExperience in backend development/App Engine/Python and Jasmine/Karma unit testing\nProvide expert troubleshooting and debugging support and guidance, supporting server infrastructure and operations on Linux/Unix systems, including terminal and Bash scripting.\nLead support activities for cloud-deployed applications (GCP) and serverless environments.\nOversee BI and analytics environments (Power BI, Tableau, Looker), data modeling, ETL process design, and reporting optimization.\nClient, Stakeholder Management & Product Ownership:\nWork closely with client and internal stakeholders to gather, document, and prioritize business and technical requirements, support product roadmap creation and backlog management and prioritisation\nEngage in product knowledge development, owning a deep understanding of internal applications, their business impact, operational workflows, and interdependencies.\nIdentify operational risks, manage escalations, and proactively address issues impacting product reliability or customer experience.\nWork closely with leadership and client on continuous service improvement initiatives, data-driven decision making, and operational governance.\nTeam Management & Leadership:\nLead and mentor a global team of software support engineers and full stack developers, fostering a high-performance, collaborative culture, managing team performance reviews, training plans, workload assignment, and escalation protocols.\nMentor team members on coding standards, code reviews, technical troubleshooting, and product knowledge.\nFacilitate daily stand-ups, sprint planning, retrospectives, and project status updates in collaboration with agile development and support teams.\nEnsure operational and technical deliverables align with business objectives, customer needs, and support SLAs.\nRequired Skills & Qualifications\nBSc in Computer Science, IT, or a related or equivalent professional experience\n8+ years of experience in software support operations, technical leadership, or a technical product owner/project manager role.\nStrong understanding and skills in:\nLinux/Unix administration, Bash, and Shell scripting\nPython, JavaScript, TypeScript, HTML, CSS\nKotlin (good to have)\nAngular framework, Angular CLI, RxJS, Jasmine, and Karma\nRelational (MySQL, PostgreSQL) and NoSQL (Firebase) databases\nCloud infrastructure (Google Cloud Platform) and serverless architectures\nNetworking fundamentals and troubleshooting\nStrong understanding of software development principles, SDLC, DevOps practices, and agile methodologies, CI/CD pipelines and agile project delivery\nExperience in BI tools (Power BI, Tableau, Looker), data modeling, and ETL/data cleaning processes is a plus.\nExperience conducting code reviews, setting coding standards, and troubleshooting complex technical issues, conduct root cause analysis,\nAbility to align technical deliverables with business objectives and operational priorities.\nStrong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences and influence decision-making.\nExperience in stakeholder relationship management, product knowledge development, and customer-centric service delivery.\nProven experience in team leadership, workload management, performance management, mentoring, and coaching within technical teams.\nNice to have:\nExperience with technical project scoping, dependency tracking, and operational risk management.\nDemonstrated experience managing product backlogs, prioritizing support tickets, feature enhancements, and technical 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