{"id":219096,"url":"https://alion.io/job/terry-soot-management-group-team-manager-testing-operations","title":"Team Manager - Testing Operations","company":{"id":452167,"name":"Terry Soot Management Group","domain":"tsmg.io","url":"https://alion.io/company/terry-soot-management-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":68,"open_postings":3906,"ghost_share":0.453,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":184,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":160000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2025-10-10T09:06:42Z","employer_posted_date":"2025-10-10","last_verified_at":"2026-11-10T04:42:30Z","board_verified":true,"closed_at":null,"days_open":395,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":395},"description":"The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly, fortnightly, and monthly progress reporting. The role also includes recruiting, onboarding, and conducting performance appraisals for internal associates, as well as ensuring full alignment with client policies by updating and disseminating guidelines across the team.\nResponsibilities: Operational & Quality Oversight\nOversee verification and quality of processed cases\nAct as checker for critical cases and manage escalation queues\nMonitor daily absenteeism and ensure productivity continuity\nAllocate workloads based on case complexity and risk\nDevelop strategies for clean-up activities and process optimization\nResponsibilities: Governance & Reporting\nValidate client/vendor reports and team queries\nCollect dashboard requirements and prepare performance review decks\nTrack daily operations, analyze service delivery, and highlight process variances\nConduct audit reviews, initiate corrective actions, and maintain SLA adherence\nResponsibilities: Training, Policy & Knowledge Management\nConduct knowledge transfer and product/market training sessions\nHandle edge cases and contribute to policy refinement\nLead calibration and quality alignment sessions across reviewers\nShare best practices and promote continuous improvement culture\nResponsibilities: People & Team Leadership\nAllocate tasks and workflows, ensuring coverage across sub-processes\nConduct team building, coaching, and performance appraisals\nIdentify training needs and deliver refresher/process training\nManage attrition, absenteeism, and early warning indicators\nSupport recruitment and onboarding, including KT sessions for new members\nResponsibilities: Customer Relationship Management\nAct as primary contact for internal/external customers for process deliverables\nProvide updates, reports, and performance metrics to customers\nResolve customer escalations and gather feedback to feed into improvement loops\nResponsibilities: Resource & Program Management\nEnsure optimal resource utilization via cross-training and buffer planning\nInterface with cross-functional teams to secure support and alignment\nLead program delivery ensuring adherence to timelines, quality, and client expectations\nOther Requirements\n Travel readiness: up to 10% (domestic/international)\nEducation: Bachelor’s degree preferred\nTools: Familiarity with CRM systems, MS Excel, PowerPoint, QA/QC exposure","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-09-05T08:51:56Z"},{"event":"close","at":"2026-10-10T10:18:59Z"},{"event":"reopen","at":"2026-10-10T13:04:02Z"},{"event":"close","at":"2026-10-11T21:59:16Z"},{"event":"reopen","at":"2026-10-12T01:27:10Z"},{"event":"close","at":"2026-10-12T17:08:33Z"},{"event":"reopen","at":"2026-10-12T21:08:39Z"},{"event":"close","at":"2026-10-13T06:44:20Z"},{"event":"reopen","at":"2026-10-13T10:32:56Z"},{"event":"close","at":"2026-10-14T19:31:12Z"},{"event":"reopen","at":"2026-10-15T02:44:09Z"},{"event":"close","at":"2026-10-20T14:58:56Z"},{"event":"reopen","at":"2026-10-20T22:34:25Z"},{"event":"close","at":"2026-10-22T09:39:55Z"},{"event":"reopen","at":"2026-10-23T01:32:43Z"},{"event":"close","at":"2026-10-23T16:32:05Z"},{"event":"reopen","at":"2026-10-23T20:43:39Z"},{"event":"close","at":"2026-10-24T21:04:46Z"},{"event":"reopen","at":"2026-10-25T00:29:58Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.49,"p_room":0.28,"age_days":395,"expected_fill_days":184,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/terry-soot-management-group-team-manager-testing-operations","json_url":"https://alion.io/job/terry-soot-management-group-team-manager-testing-operations.json","meta":{"generated_at":"2026-11-10T07:34:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452167},"rest":"https://alion.io/mcp/rest/get_company?id=452167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fterry-soot-management-group-team-manager-testing-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fterry-soot-management-group-team-manager-testing-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fterry-soot-management-group-team-manager-testing-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/terry-soot-management-group-team-manager-testing-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fterry-soot-management-group-team-manager-testing-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":219096}},{"tool":"search_jobs","arguments":{"company":"tsmg.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":219096},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}