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This role involves developing, updating, and publishing help center articles, specification sheets, assembly manuals, presentations, and web content. The position works closely with internal stakeholders to ensure high-quality documentation that serves as a reference for learning and operational use.\nCore Competencies\nWrite, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts)\nManage documentation production and publishing workflows\nCollaborate with engineers, product managers, field teams, and repair technicians\nIdentify user needs, use cases, and success metrics to prioritize content\nAudit existing documentation against current processes and update as needed\nCapture knowledge, decisions, and processes in a clear, user-friendly format\nAdditional Responsibilities\nHelp Center & Knowledge Base Management\nManage and maintain multiple help centers and knowledge bases\nEnsure content accuracy, structure, discoverability, and usability\nApply SEO best practices to improve content visibility and user experience\nDocumentation Creation & Maintenance\nCreate and maintain technical documentation such as help articles, specification sheets, and assembly manuals\nEnsure documentation aligns with internal standards and reflects current processes\nCross-Functional Collaboration\nWork closely with product management, engineering, quality assurance, and other stakeholders\nEnsure documentation reflects the latest product features, updates, and best practices\nContinuous Improvement\nIdentify opportunities to improve documentation quality, tools, and workflows\nImplement best practices to ensure consistency and scalability\nTranslation & Localization\nCoordinate translation and localization of documentation for global audiences\nWork with translation vendors and review localized content for accuracy and consistency\nSkills & Attributes\n3-4 years of experience in technical writing and documentation\nHigh school diploma or equivalent (minimum)\nStrong technical aptitude and comfort working 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