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This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)\n Manage creation, production, publishing and proof-reading of documents or training content\n Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements\n Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation\n Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding\n Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages\n Improve the depth and quality of the documentation based on feedback from internal and external customers\n Translate complex product information into simple and easy to understand formats\n Research, organize and write effective instructional text and scripts for audio/video 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