{"id":2922485,"url":"https://alion.io/job/tesco-cafe-operations-manager","title":"Cafe Operations Manager","company":{"id":1059,"name":"Tesco","domain":"tesco.com","url":"https://alion.io/company/tesco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":799},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T12:29:54Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T08:05:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the role\nScattered around the country, each of our 329 cafés has its own unique charm, but they all rely on one thing: smooth operations and superb management. That’s where you, as our Operations Manager step in.\nComing from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you’ll oversee a group of cafés within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.\nBut more than management, this role is about growth and making every day a little better for customers and colleagues. That's why you'll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we'll support you with opportunities for development, and access to everything you need to grow.\nPlease note that you need to be 18 or over to apply for this role.\nWhat is in it for you\nAlongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::\nGet 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.\nQuarterly Bonus Scheme\nOptional Private Healthcare\nRequest flexible working from day one\nRetirement savings plan\nLife Assurance\nAccess to free wellbeing services with a range of resources to support your mind, body, and life\nAn exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home\nHoliday starting at 33 days (Including Bank Holidays)\nAccess to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here. \nYou will be responsible for\nWhilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:\nMaking sure all cafés within your region comply with health, safety, and food standards.\nDriving improvement programmes to help underperforming cafés thrive.\nLeading the Café Manager and their teams through training and mentoring.\nOverseeing best practices to ensure quality service, legal compliance. \nMonitoring the maintenance of cafés and equipment to protect assets and meet regulations. \nUsing your skills to find better ways of working for our customers and colleagues. \nHelping us to achieve our business vision by collaborating with leadership teams. \nWorking with store and office teams to deliver plans and provide valuable feedback.\nConducting timely performance reviews to identify development or corrective actions.\nApplying your financial acumen to boost revenue, minimise expenses and maintain\nYou will need\nA background in hospitality.\nExperience managing multiple sites.\nA commitment to excellent customer service.\nPersonal\nConfident using your initiative to improve ways of working.\nGreat people management skills.\nStrong business acumen.\nThe ability to coach with an inclusive style.\nGood at planning and keeping things organised.\nExcellent communicator with a positive attitude and resilience.\nAbout us\nWith 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.\nWe are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.\nWe know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.\nWe’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.\nOn occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. 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