{"id":4283502,"url":"https://alion.io/job/tesco-customer-service-administration-assistant-venus-eccles","title":"Customer Service & Administration Assistant - Venus, Eccles","company":{"id":1059,"name":"Tesco","domain":"tesco.com","url":"https://alion.io/company/tesco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":10,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liverpool, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T21:00:15Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T02:41:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nWe are looking for a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This is a varied role that combines general administration, customer service, order processing and stock support. You will play an important part in ensuring orders are processed accurately and efficiently, customers receive clear and helpful communication, and our internal processes run smoothly.\nFull training will be provided, so previous experience in every aspect of the role is not essential. We are looking for someone who is reliable, organised, confident communicating with customers and colleagues, and willing to learn.\nWhat is in it for you\nEmployee discounts after 4 weeks, such as:A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.\n10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.\nUp to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.\nAccess to the Reward Gateway employee benefits platform, offering a range of retail discounts, cashback offers and wellbeing resources.\n\nAfter 3 months:\nA Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.\n\nYou will be responsible for\nReview and overcheck AI-generated orders, ensuring orders are accurate and meet the required standards.\nIdentify any issues or trends within AI-generated orders and adjust or improve the process where necessary.\nAssist with investigating and resolving stock discrepancies, working with the relevant internal teams where required.\nBook goods in accurately using the internal system.\nMonitor stock availability and contact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.\nInvoice customer orders accurately and efficiently.\nComplete and maintain returns documentation and ensure returned goods are processed correctly.\nContact customers by telephone to deal with queries, provide updates and assist with any issues relating to their orders.\nRespond to and assist with internal queries from colleagues and other departments.\nMaintain accurate records and ensure all relevant administration is completed promptly.\nFollow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.\nProvide a friendly, professional and helpful service to both customers and colleagues.\nUndertake other reasonable administrative duties as required to support the wider team.\nYou will need\nHighly organised with excellent attention to detail.\nConfident using computer systems and able to learn new software quickly.\nComfortable speaking to customers over the telephone and communicating professionally.\nFriendly, approachable and customer-focused.\nAble to work accurately in a busy environment.\nProactive and willing to identify problems and find solutions.\nComfortable checking information and questioning anything that doesn’t look right.\nA good team player who is happy to assist colleagues when needed.\nReliable, adaptable and willing to learn new processes.\nConfident working independently while also knowing when to ask for support.\nAbout us\nVenus Wine and Spirit Merchants Ltd are a well-established and respected UK-based distributor of premium wines and spirits, owned by Booker since June 2024. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol, Manchester, Birmingham and Gerry's in Soho London - one of the country's most famous spirits shops.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-13T21:00:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-14T05:49:32Z"},"pay":null,"html_url":"https://alion.io/job/tesco-customer-service-administration-assistant-venus-eccles","json_url":"https://alion.io/job/tesco-customer-service-administration-assistant-venus-eccles.json","meta":{"generated_at":"2026-11-14T05:49:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1059},"rest":"https://alion.io/mcp/rest/get_company?id=1059"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftesco-customer-service-administration-assistant-venus-eccles"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftesco-customer-service-administration-assistant-venus-eccles"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftesco-customer-service-administration-assistant-venus-eccles"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tesco-customer-service-administration-assistant-venus-eccles\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftesco-customer-service-administration-assistant-venus-eccles"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4283502}},{"tool":"search_jobs","arguments":{"company":"tesco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4283502},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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