{"id":4071845,"url":"https://alion.io/job/tesco-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1059,"name":"Tesco","domain":"tesco.com","url":"https://alion.io/company/tesco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":10,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25200,"max":26000,"currency":"GBP","period":"year","gross":null,"usd_annual":34625},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T13:42:12Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T12:23:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the role\nServing our customers, communities, and planet a little better every day.\n\nCustomer Service Representative\n Salary: £25,200 - £26,000 per year (depending on experience) + annual bonus\n Hours: Full-time, 36 hours per week\n Location: Longbenton, Newcastle\n\n About the role\n We know insurance is personal - that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you’ll help customers manage and service their policies. You’ll thrive in a fast-paced, professional team where working together to achieve what matters most goes hand in hand with delivering exceptional service with empathy and care.\n What you’ll be responsible for\n Delivering excellent customer service across every interaction\nManaging high call volumes while maintaining a positive, engaging approach\nEducating customers about our full range of products and services (training provided)\nHandling inbound and occasional outbound calls\nApplying judgement to resolve customer queries efficiently\nPromoting our digital channels to help customers self-serve where appropriate\nRecording all customer interactions accurately and promptly\nWhat you’ll need\n A passion for delivering excellent customer experiences\nPrevious contact centre experience is desirable, but transferable experience from retail, hospitality or leisure is equally valued\nClear and confident communication skills, both written and verbal\nStrong technical capability, as you’ll regularly use multiple systems simultaneously\nEmpathy, resilience and adaptability in a fast-paced environment\nWhat’s in it for you?\n Tesco Colleague Clubcard: 10% discount (15% every payday weekend)\nWellbeing & health: free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership\nGenerous leave: 7.2 weeks’ holiday (including Bank Holidays)\nFamily support: enhanced maternity, paternity and shared parental leave policies\nExclusive offers from top brands and partners\nFinancial security: pension scheme matching up to 7.5%, plus life assurance up to 5x salary\nBy the way, we know it’s important to balance work with everyday life commitments, so talk to us about any flexibility you need at interview. We’re happy to explore part-time and flexible working opportunities across our business.\n Where you’ll be working\n You’ll begin your journey with onsite training in our Longbenton office before moving into your team. Our ‘Moments that Matter’ working model means you can request to work primarily from home once you’re fully trained and competent. You’ll still join your colleagues in the office for important team meetings, training and social events. The site is easy to reach by Metro and major bus routes, with free parking available.\n Important information\n As this is an FCA-regulated financial services role, all offers of employment are subject to background screening, including criminal record and financial checks. You must have the right to work in the UK (through nationality, visa or work permit).\n What happens next?\n Click apply and complete a short online application. If your experience is a good match, a member of our recruitment team will be in touch to talk through the role and next steps, and we'll keep you updated throughout the process.\nWhy Tesco Insurance and Money Services?\nSeeing your impact all around you: there's no better feeling.\nLucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.\nWe deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.\nEverything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.\nSo, if you want a career where you can do good and feel good, you've found it.\nLet's make everyday a little better.\nOur story\nMaking Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.\nWe began life in 1997 and now help more than 2 million customers protect what matters to them.\nWe want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.\nDelivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.\nHow to apply\nWe value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.\nOur colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!","description_format":"text","description_chars":5640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-11T13:42:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":34625,"is_top_pay":false},"html_url":"https://alion.io/job/tesco-customer-service-representative-2","json_url":"https://alion.io/job/tesco-customer-service-representative-2.json","meta":{"generated_at":"2026-11-12T18:48:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1059},"rest":"https://alion.io/mcp/rest/get_company?id=1059"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftesco-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftesco-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftesco-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tesco-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftesco-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4071845}},{"tool":"search_jobs","arguments":{"company":"tesco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4071845},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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