Maintenance Standards Technician
About the role
At Tesco, our Maintenance team helps create safe, compliant and efficient environments for customers and colleagues every day. As a Maintenance Standards Technician you will cover a region across the UK playing a key role in driving consistency, quality and operational excellence across our maintenance operation.
Acting as an operational subject matter expert, you'll support both internal teams and external suppliers through assurance activities, coaching, training and continuous improvement initiatives. You'll use your expertise in maintenance processes, systems and technology to identify opportunities for improvement, share best practice and help deliver quicker, better and more cost-effective maintenance operations.
This is an exciting opportunity for someone who enjoys working collaboratively, influencing positive change and developing others to achieve high standards.
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
The above information is a shortened summary, refer to our policies for full details
You will be responsible for
- Delivering the Maintenance Standards Assurance Programme across the field operation.
- Carrying out audits and assurance activities to ensure compliance with maintenance processes, systems and operational standards.
- Providing insights, feedback and recommendations to field management teams, helping identify opportunities to improve performance and consistency.
- Supporting the delivery of continuous improvement initiatives in collaboration with UK and Tesco Business Services teams.
- Coaching and supporting internal colleagues and external suppliers on the correct use of maintenance processes, systems and technology.
- Working with field teams to develop and deliver localised improvement plans that drive operational performance.
- Capturing, analysing and maintaining audit and assurance data, ensuring consistency, accuracy and impartiality.
- Supporting the onboarding of new colleagues through the delivery of process, system and technology training.
- Developing and delivering routine training programmes in response to business change or identified capability gaps.
- Creating and facilitating operational systems training for technicians and contractors.
- Reviewing and maintaining system training content and online documentation within Tesco Help.
- Ensuring community, customer and colleague welfare remains at the heart of every decision made.
- Managing your workload effectively while maintaining a focus on quality, compliance and customer outcomes.
You will need
- Experience in field service delivery and operational environments.
- Experience coaching, mentoring or conducting peer reviews.
- Strong planning, organisation and prioritisation skills.
- Knowledge of asset management principles and maintenance operations.
- Understanding of quality management systems and standards, including ISO 9001.
- Experience supporting process improvement activities using Lean, Six Sigma or equivalent methodologies.
- Strong communication and influencing skills, with the ability to engage colleagues and suppliers at all levels.
- Confidence interpreting operational data and translating findings into practical improvement recommendations.
- A proactive approach to problem solving and continuous improvement.
- Good training and facilitation skills, with the ability to explain technical processes clearly and effectively.
About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.