{"id":3745278,"url":"https://alion.io/job/tesco-one-stop-tech-support-analyst","title":"One Stop - Tech Support Analyst","company":{"id":1059,"name":"Tesco","domain":"tesco.com","url":"https://alion.io/company/tesco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false},{"name":"Trello","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-04T12:57:16Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T11:47:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the role\nJoin a fast-paced technology support team where you’ll play a key role in maintaining business-critical systems and delivering excellent service to colleagues and stakeholders. This position offers the opportunity to solve complex technical challenges, contribute to continuous improvement initiatives, and develop your expertise across a diverse retail technology environment.\nWhat is in it for you\nOne Stopis committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. Were passionate about creating a welcoming environment for both our customers and our colleagues and were always looking for enthusiastic individuals to join our growing team!\nFlexible Working\nWe know life looks a little different for each of us. Thats why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.\nOne Stop Benefits\nAt One Stop, we value our colleagues just as much as our customers and thats reflected in the wide range of benefits we offer.\nTo explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.\n*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*\nCommunity Involvement\nAt One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, were proud to give back in meaningful ways.\nOver the past decade, weve raised over 10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.\nWorking with us means youll have the chance to make a real difference whether its climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.\nDiversity & Inclusion at One Stop\nAt One Stop, everyone is welcome. Were proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.\nAs a Disability Confident Leader (Level 3), were committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere.\nOur six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here\n**********************************************************************************\n*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*\nYou will be responsible for\nProviding second line support for all One Stop technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the One Stop business and within agreed SLAs\nSupporting colleagues in the One Stop head office, including hardware, software and IT \nqueries - in line with SLAs\nIdentifying, diagnosing and resolving incidents\nDocumenting solutions and keeping support documentation up to date\nReleasing changes to the One Stop estate in accordance with Change Board sign off\nWorking with the project teams to on-board new solutions into Support \nWorking with third parties to ensure new store openings take place on time and to a high quality\nWorking with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAs\nWorking with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Squad are communicated clearly\nProvide necessary end user IT training where needed\nMonitor system jobs and respond to alerts as required (sometimes out of hours)\nLiaise with internal teams within One Stop to assist with issues and other business challenges as required\n\nComplete root cause analysis for common issues and provide suggestions for reducing calls\n\nProvide suggestions for improving support services\n\nAttending One Stop or supplier sites as required to aid with resolution of support issues\n\nSupporting in the installation or removal of technology equipment\n\nEnsuring all movement of store-related technology stock is recorded accurately\n\nYou will need\nAt least 3 years' experience in a similar role\n\nQualifications in relevant IT disciplines and/or vendor technologies\n\nExcellent customer service and communication skills, capable of dealing with people at all levels, often in a very busy environment\n\nExcellent technical knowledge including SQL, .Net, Microsoft Windows and Office 365\n\nStrong troubleshooting skills; a desire to get to the root of a problem\n\nSelf-motivated, willing to go the extra mile, with a “can-do” attitude\n\nMust be flexible around working hours - willing to travel to other sites (sometimes at short notice), willing to work outside normal/planned hours in order to resolve issues\n\nParticipate in a 1 in 5 rota, covering out of hours support and weekend working as required.\n\nExcellent organisational skills, able to multi-task and work under pressure\n\nStrong understanding of a modern retail technical landscape - understanding API’s, integration methodologies, infrastructure and overall architectures\n\nExcellent documentation skills - able to quickly and accurately document solutions for both technical and non technical users.\n\nExperience with Confluence, Jira and Trello would be an advantage\n\nAbout us\n.","description_format":"text","description_chars":6652,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-04T12:57:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/tesco-one-stop-tech-support-analyst","json_url":"https://alion.io/job/tesco-one-stop-tech-support-analyst.json","meta":{"generated_at":"2026-11-07T14:51:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1059},"rest":"https://alion.io/mcp/rest/get_company?id=1059"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftesco-one-stop-tech-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftesco-one-stop-tech-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftesco-one-stop-tech-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tesco-one-stop-tech-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftesco-one-stop-tech-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3745278}},{"tool":"search_jobs","arguments":{"company":"tesco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3745278},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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