Quality Control & Operational Standards Manager

About the role

KEY RESPONSIBILITIES

• Lead and develop the Quality Control and Operational Standards teams across the Czech Republic
• Ensure quality control processes allow only products meeting company specifications to be received and distributed
• Drive compliance with food safety, consumer protection and operational standards requirements across the business
• Monitor and implement new legislation related to food safety, product safety and consumer protection
• Cooperate with Central European Quality teams on process improvements, projects and best practice sharing
• Act as the key contact for state authorities and external organizations regarding food safety and compliance matters
• Manage third-party service providers, monitor their performance and ensure KPI delivery
• Lead emergency product withdrawal and recall processes when required
• Oversee internal food safety audit and pest control systems to ensure operational compliance
• Analyze performance data, identify risks and opportunities, and recommend actions to support safe and compliant operations
• Partner with Legal, Product, Buying, Operations and Distribution Centre teams to deliver the food safety agenda
• Manage customer complaints related to food safety and oversee environmental and recycling fees administration

REQUIREMENTS

• University degree or equivalent education
• 5-6 years of experience in quality management, food safety, operational standards, retail compliance or a related field
• Czech/Slovak (Native), English (Advanced, C1)
• Strong knowledge of food safety, consumer protection and relevant legislation
• Good knowledge of MS Office
• Experience leading and developing teams
• Strong stakeholder management and communication skills
• Ability to work with regulatory authorities and external organizations
• Strong analytical and problem-solving skills
• Customer-focused mindset with a proactive and flexible approach
• Ability to manage multiple priorities and complex projects
• Experience in retail operations is required
• Experience working with audits, quality control systems and regulatory compliance is an advantage
• Experience in FMCG or a retail environment is an advantage

HOW WILL WE MAKE YOU HAPPY?

• FLEXIBILITY - The times of punishments for coming 5 minutes late are gone. Here you can come and leave as you please - we are flexible. At times you don’t have to come at all, but you still can manage to do more work than in the office.
• CAREER AND PERSONAL GROWTH - Do you crave new and exciting challenges that could help you fall out of stereotypes? Our dynamic environment of a large multinational company fulfils your needs to explore the world of many opportunities and your own self. Career progression, personal and professional development - once you try it, you will not want to stop.
• COLLECTIVE - Working here does not revolve just around work. We love having fun and a good laugh. In Tesco you will not have just duties, but also friends. That is why many times a year we organise events on both company and team level.
• HEALTHY LIFESTYLE - It doesn’t matter whether you like releasing endorphins while relaxing or working out. In the benefit scheme Cafeteria you can choose how to take care of yourself. Fruit in the workplace will support healthier eating, sports events will drive the whole teams, meanwhile workshops and seminars will spice up your work days.
• AND THOSE USUAL BITS AND PIECES - You can look forward to a laptop, cell phone for personal use, 5 weeks hols, meal contribution in salary, Multisport card allowance, discount on shopping at Tesco, and much more…

Would you like to join us and help with building one of the biggest brands in the retail industry?

Then click the ANSWER button below.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. You will spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely.

What is in it for you

Cell phone, Discount on company products / services, Notebook, Flexible start/end of working hours, Occasional work from home, Corporate events