{"id":651029,"url":"https://alion.io/job/tessco-customer-service-representative-2","title":"Customer Service Representative","company":{"id":689502,"name":"TESSCO Technologies Inc","domain":"tessco.com","url":"https://alion.io/company/tessco","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-15T17:10:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-27T20:19:42Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives. \nBuilding Our Wireless World, Together®.\nAn exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!\nThe Customer Experience Representative (CER) will be responsible for all aspects of the sales order process. The CER will focus on accurate order entry for all accounts in an assigned territory. Along with order entry, the CER will provide support to the customer via phone and email. The support will consist of handling inbound calls, assisting sales with new account setups, researching account credit issues, communications with Supply Chain and Shipping, and customer communication and follow-up on order status. The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.\nResponsibilities:\nSales order process management including order entry, internal process flow and communication, and updates on order status changes\nGeneral account maintenance including assisting with research on credit issues, sourcing tax certificates, updating account information, etc.\nAssisting sales with new account setups, quotes, etc.\nHandle inbound calls for assigned territory\nMaintain customer relationships by providing support and information through timely follow-up regarding customer inquiries\nPartner effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up\nAssist sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunities\nJob Requirements:\nBachelor’s degree - Business or Marketing/Sales\nAssociates degree considered with 5 years of relevant work experience\nMinimum of 2 years of Customer Service experience dealing with a technical product line - preferably within cellular data communications\nStrong technical product background/aptitude in IP Networking and Public Wireless Data Technologies\nAbility to become product certified with demonstrable expertise\nProven success in Customer Service working with Value Added Resellers, OEMs and end customers\nExcellent verbal and written communication skills\nMust be organized and able to manage time effectively\nAbility to prioritize multiple tasks, adhere to established deadlines and perform under pressure\nPC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint\nProven ability to work as part of a team to achieve goals\nMaintain a high level of integrity, quality work standards and service excellence\nPhysical Demands & Environment:\nOccasionally required to stand\nOccasionally required to walk\nContinually required to sit\nContinually required to talk or hear\nWhile performing the duties of this job, the noise level in the work environment is usually moderate\nCompensation: $55,000 - $65,000\nWhy Join Our Team?\nOn-site in Eden Prairie with a great team\n401K with a company match to help you invest in your future\nComprehensive medical, dental, vision, and prescription plans to keep you at your best\nHone your skills or learn new ones with tuition subsidy\nWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.","description_format":"text","description_chars":4359,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-09-10T20:31:39Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.228,"p_room":0.28,"age_days":103,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/tessco-customer-service-representative-2","json_url":"https://alion.io/job/tessco-customer-service-representative-2.json","meta":{"generated_at":"2026-10-27T20:27:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11652,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689502},"rest":"https://alion.io/mcp/rest/get_company?id=689502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftessco-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftessco-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftessco-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tessco-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftessco-customer-service-representative-2"}]}