{"id":4284968,"url":"https://alion.io/job/tessco-technologies-inc-operations-systems-and-process-lead","title":"Operations Systems and Process Lead","company":{"id":689502,"name":"TESSCO Technologies Inc","domain":"tessco.com","url":"https://alion.io/company/tessco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:38:13Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:31:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives. \nBuilding Our Wireless World, Together®.\nTessco is seeking an Operations Systems and Process Lead to join the team. In this role, you will own the RFSmart WMS and FreightPOP TMS platforms end-to-end within the NetSuite ERP environment. You will also be responsible for system configuration, data integrity, user access coordination with IT, integrations, and overall performance across all 7 locations. You will act as the primary point of contact with the RFSmart and FreightPOP support/implementation teams and as the internal subject-matter expert for warehouse process design. Over time, you will shift the focus of the role from reactive issue support to process improvement, automation and measurable results across distribution and warehouse operations.\nKey Responsibilities\nConfigure and maintain RFSmart settings: item/SKU setup rules, bin/location structures, pick/pack/ship workflows, cycle count rules, and mobile RF screens, following the approved IT change control process\nOwn NetSuite-RFSmart and NetSuite-FreightPOP integration health: monitor data sync, resolve integration errors, coordinate with NetSuite administrators on related ERP changes\nCoordinate user roles, permissions, and security requests with IT across all locations; support periodic access reviews\nDesign and standardize warehouse workflows across all 7 sites to ensure consistency while accommodating legitimate site-specific needs\nLead testing and validation of RFSmart/NetSuite updates, patches, and new releases before deployment, including FreightPOP changes, and coordinate cross-functional user acceptance testing (UAT) with business owners\nServe as escalation point for issues Site WMS Coordinators cannot resolve\nTriage operational system issues: reproduce problems, gather transaction evidence, identify root causes, and track tickets and vendor cases through resolution\nManage the vendor relationships with RFSmart and FreightPOP (support tickets, enhancement requests, input on contract/licensing)\nBuild and maintain reporting/dashboards on inventory accuracy, pick/pack productivity, and system exceptions\nLead process improvement and automation initiatives in the operations improvement plan, including work order, assembly and multi-component kit processes, and define metrics and KPIs to measure results\nOwn and maintain WMS/TMS documentation, SOPs, and training materials\nTrain and mentor the Backup Administrator and Site WMS Coordinators\nLead or support new-site onboarding and go-live activities\nQualifications\n3+ years in ERP business analysis, systems administration, or WMS/TMS support (RFSmart or comparable) in a multi-site environment\nWorking knowledge of NetSuite ERP (inventory, work order/assembly, fulfillment, and item management modules)\nExperience planning and leading UAT, including test scenarios, defect tracking and business sign-off\nStrong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, cycle counting\nExperience with RF/barcode scanning hardware and troubleshooting\nStrong analytical and SQL/reporting skills (saved searches, NetSuite reporting, or similar)\nExcellent cross-site communication and project management skills\nAbility to travel to locations as needed, with travel scheduled in advance\nCompensation: $100,000 - $130,000 annually\nWhy Join Our Team?\n Excellent work environment\nRemote opportunity, with periodic site travel\n401K with a company match to help you invest in your future\nComprehensive medical, dental, vision, and prescription plans to keep you at your best\nHone your skills or learn new ones with tuition subsidy\nWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.","description_format":"text","description_chars":4667,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-13T21:31:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T23:25:11Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/tessco-technologies-inc-operations-systems-and-process-lead","json_url":"https://alion.io/job/tessco-technologies-inc-operations-systems-and-process-lead.json","meta":{"generated_at":"2026-11-13T23:25:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689502},"rest":"https://alion.io/mcp/rest/get_company?id=689502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftessco-technologies-inc-operations-systems-and-process-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftessco-technologies-inc-operations-systems-and-process-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftessco-technologies-inc-operations-systems-and-process-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tessco-technologies-inc-operations-systems-and-process-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftessco-technologies-inc-operations-systems-and-process-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4284968}},{"tool":"search_jobs","arguments":{"company":"tessco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4284968},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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