{"id":3102459,"url":"https://alion.io/job/tessera-labs-it-support-specialist","title":"IT Support Specialist","company":{"id":686590,"name":"Tessera Labs","domain":"tesseralabs.ai","url":"https://alion.io/company/tesseralabs","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40,"max":50,"currency":"USD","period":"hour","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"n8n","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-22T17:28:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T03:50:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"IT Support Specialist\nTessera Labs · New York, NY (Hybrid) · Full-time\nAbout the Role\nTessera Labs is hiring an IT Support Specialist to own day-to-day IT operations for the company. You'll be the go-to person for everything from laptop setup and account provisioning to Google Workspace administration, security hygiene, and keeping our offices' technology - including conference room and video conferencing systems - running smoothly. This is a hands-on, independent role: you'll be trusted to triage, prioritize, and resolve issues on your own, escalating only what genuinely needs it.\nThis is a hybrid role based out of our New York office, splitting time between in-office days (for hardware setup, hands-on troubleshooting, and conference room support) and remote work.\nWhat You'll Do\nServe as the primary point of contact for employee IT support: onboarding/offboarding, hardware provisioning, account setup, and day-to-day troubleshooting across laptops, mobile devices, and peripherals.\n\nAdminister Google Workspace: manage users, groups, and organizational units; handle permissions and access requests; keep directory structure and group membership clean and auditable.\n\nOwn endpoint management and basic security hygiene using JumpCloud and Google Endpoint Management (Google MDM) - patching, device compliance, policy enforcement, access reviews, and ensuring company devices meet security baselines.\n\nSupport and maintain office technology, including Wi-Fi/network basics, printers, and conference room A/V and video conferencing hardware for Google Meet and Microsoft Teams (e.g., Logitech Rally Bar, Tap IP/Tap Scheduler) - diagnosing hardware pairing/connectivity issues and coordinating with vendors when needed.\n\nManage the IT ticket queue: triage incoming requests, set priorities, and keep response times fast without letting things fall through the cracks.\n\nEvaluate, recommend, and help implement new tools and light automation (e.g., workflow automation for provisioning/deprovisioning) to reduce manual IT overhead.\n\nMaintain internal documentation: setup guides, troubleshooting runbooks, and an accurate inventory of hardware and software licenses.\n\nCoordinate with external vendors and MSPs on hardware procurement, warranty/RMA issues, and specialized support needs.\n\nWhat We're Looking For\n5+ years of hands-on IT support or systems administration experience, ideally at a company of similar size.\n\nSolid working knowledge of Google Workspace administration (users, groups, OUs, security settings).\n\nExperience with JumpCloud (or a comparable directory/identity platform) and Google Endpoint Management (Google MDM) for device provisioning, policy enforcement, and access control.\n\nComfortable troubleshooting both software (accounts, permissions, SaaS tools) and hardware (laptops, peripherals, conference room A/V systems) issues independently.\n\nBasic understanding of networking fundamentals (Wi-Fi, subnets, VPN) sufficient to diagnose connectivity issues.\n\nStrong communication skills - you can explain technical issues clearly to non-technical coworkers and stay calm under pressure when something breaks during a live meeting.\n\nA self-starter mindset: comfortable owning ambiguous problems, researching a fix, and following through without heavy oversight.\n\nNice to Have\nExperience supporting Google Meet hardware or Microsoft Teams Rooms deployments, or with Logitech CollabOS devices (Rally Bar, Tap IP) specifically.\n\nFamiliarity with workflow/automation tools (e.g., n8n, Zapier) for streamlining IT processes.\n\nAutomation and scripting experience a big bonus.\n\nPrior experience at an early-stage or fast-growing startup.\n\nLocation: New York Metropolitan Area","description_format":"text","description_chars":3700,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","AI Agents","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-22T17:52:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10","filings_12m":10,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":58,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/tessera-labs-it-support-specialist","json_url":"https://alion.io/job/tessera-labs-it-support-specialist.json","meta":{"generated_at":"2026-10-30T04:58:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686590},"rest":"https://alion.io/mcp/rest/get_company?id=686590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftessera-labs-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftessera-labs-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftessera-labs-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tessera-labs-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftessera-labs-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3102459}},{"tool":"search_jobs","arguments":{"company":"tesseralabs.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3102459},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}