{"id":2216596,"url":"https://alion.io/job/testtriangle-desktop-support","title":"Desktop Support","company":{"id":4380438,"name":"Test Triangle","domain":"testtriangle.com","url":"https://alion.io/company/testtriangle","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-10T08:37:28Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T09:38:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"London- 5 Days a week onsite is mandate\nMandatory Skills\nTechnical Skills\nDesktop, Laptop, Printer, and Peripheral Support\nWindows 10/11 Administration\nActive Directory & Azure AD\nMicrosoft 365 Administration\nNetworking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)\nHardware Troubleshooting and Break/Fix Support\nDevice Imaging, Deployment, and Asset Management\nITSM Tools (ServiceNow, Remedy, Jira, etc.)\nRemote Support Tools\nMobile Device Support (iOS/Android)\nBasic Server and Infrastructure Knowledge\nProfessional Skills\nStrong customer service orientation\nExcellent verbal and written communication\nProblem-solving and analytical skills\nTime management and prioritization\nDocumentation and reporting\nAbility to work independently in field locations\nStakeholder and vendor coordination\nPreferred Certifications\nITIL Foundation\nMicrosoft Certifications (M365/Windows/Endpoint)\nCompTIA A+\nCompTIA Network+\nOEM certifications (Dell, HP, Lenovo)\nRoles & Responsibilities\nIncident and Request Management\nProvide onsite and remote technical support to end users.\nTroubleshoot hardware, software, network, and application issues.\nResolve incidents within agreed SLA timelines.\nHandle service requests such as device setup, software installation, and user\nonboarding.\nDevice Installation & Maintenance\nInstall, configure, and deploy desktops, laptops, printers,\nand peripherals.\nPerform preventive maintenance and health checks.\nUpgrade and replace faulty hardware components.\nAsset & Inventory Management\nMaintain accurate asset records.\nTrack hardware movement and lifecycle.\nCoordinate warranty repairs and replacements.\nUser Support\nAssist users with account access, password resets, and\nsystem usage.\nProvide basic training and technical guidance.\nEnsure high customer satisfaction.\nDocumentation\nUpdate tickets with troubleshooting steps and resolutions.\nCreate knowledge base articles and support documentation.\nMaintain service reports and compliance records.\nCoordination & Escalation\nWork with Service Desk, Infrastructure, Network, and\nApplication teams.\nEscalate unresolved issues to higher support levels.\nCoordinate with vendors for hardware repairs and replacements.\nCompliance & Security\nFollow company security policies and procedures.\nEnsure devices comply with organizational standards.\nSupport audit and compliance activities when required.","description_format":"text","description_chars":2355,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T08:37:28Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:3","agency","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/testtriangle-desktop-support","json_url":"https://alion.io/job/testtriangle-desktop-support.json","meta":{"generated_at":"2026-10-12T12:36:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19597,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4380438},"rest":"https://alion.io/mcp/rest/get_company?id=4380438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftesttriangle-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftesttriangle-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftesttriangle-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/testtriangle-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftesttriangle-desktop-support"}]}