{"id":2216610,"url":"https://alion.io/job/testtriangle-helpdesk-support-junior","title":"Helpdesk Support Junior","company":{"id":4380438,"name":"Test Triangle","domain":"testtriangle.com","url":"https://alion.io/company/testtriangle","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":803},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-10T08:37:28Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-11T03:39:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Helpdesk Support (Junior)\nLocation: Dublin\n8, Ireland (Hybrid working Model - Minimum of 2 days per week onsite)\nStart Date: 9th\nOctober 2026\nContract Duration: 12\nMonths with further extension.\nRole Overview\nThe Client is seeking\nto recruit Junior Helpdesk Support Engineer to provide Level 2\nTechnical Support within the Unified Communications Team.\nThe successful\ncandidates will support the Department's Unified Communications environment,\nproviding technical assistance across:\n·Mobile Voice Services\n·Mobile Data Services\n·Mobile Device\nManagement (MDM)\n·Microsoft 365\ntechnologies\n·Microsoft Teams\n·End-user device support\n·Service Desk operations\nThis is an excellent\nopportunity for a junior IT professional with strong customer service skills\nand experience supporting mobile technologies.\nMandatory\nRequirements (Pass / Fail):Candidates MUSTmeet ALLof the following:\nExperience\n·It is a mandatory requirement, that the resources\nproposed have junior level experience, with a minimum of 3 years’ working in an\nICT Helpdesk Support role.\nAvailability\n·Must be available to start from 9th October 2026.\nQualifications\n·It is a mandatory requirement, that the Resources\nproposed hold the following qualifications or equivalents:\nA qualification at Level 6, or higher, on\nthe National Framework of Qualifications (NFQ) in computing.\nOR\nPrevious experience in an ICT Helpdesk\nSupport Role and relevant industry recognized qualifications. 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