{"id":2371024,"url":"https://alion.io/job/testyantra-eud-support-engineer","title":"EUD Support Engineer","company":{"id":3801698,"name":"Testyantra","domain":"testyantra.com","url":"https://alion.io/company/testyantra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T12:00:36Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-13T10:41:40Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"As a Onsite Specialist, you will provide your expertise, coordinate the management, and participate in workplace services. You will work based on Service Level Agreements, aligned with our ITCI strategy, and in close consultation with your offshore team and the business. The ultimate goal is to support and improve client processes continuously.\nYour primary activities will include:\nManaging Active Directory, Azure AD,M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts.\nManaging the Teams telephony system to ensure seamless communication and collaboration.\nPreparing laptops, Desktops, iPhones, iPads for new joiners and replacements. Handling hardware repairs (RAM upgrades, battery replacement, broken keys) mostly independently to avoid delays with vendors. HP or Other global partners.\nFamiliar with Joiner, Mover & Leaver process.\nInventory Management: Maintaining SharePoint based inventory list (not Excel):\nSerial numbers, model, warranty, cost, etc. Updating inventory for new allocation, returns, and offboarding.\nPrinter Support: Managing on site printers. Troubleshooting, usage tracking, maintaining & coordinating with 3rd party vendor.\nConference Room Support: Supporting conference rooms (Eg : Yealink devices (A20, A40, etc.). Performing troubleshooting during live meetings. Maintaining documentation on conference room setups. Coordinating with 3rd party vendor.\nShipping & Logistics: Handling shipments to work from home users via Opco Specific Courier Services. Preparing boxes, labels, and coordinating with reception. Tracking shipments when containing expensive items.\nReporting: Weekly, Monthly & Quarterly on asset, Stock Management\nAlign onsite operations along with Offshore/nearshore teams , follow global delivery frameworks and SLAs. Establish governance, reporting mechanisms for Hybrid delivery and Ensure compliance with security, regulatory, and client-specific requirements.\nPreparing hand scanner/barcode scanner or any other local Specific devices by looking at documentation or working with Global teams.\nCommunicate in local language & English\nThis role offers a diverse and dynamic work environment, coordinating technical changes in systems and identifying potential process improvements. Your responsibilities will range from workplace management to maintaining supplier contacts, all to support the functioning of workplaces within Client Environment.\nYou will be part of the team responsible for all services in Client locations within the fields of workstations, printers, telephony, and middleware applications. You will report to the Manager and be based in respective Client location/Nearshore locations.\nYou: The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration. Additionally, you have:\nAt least 5+ years of experience in IT Service Management.\nExperience within a production environment (advantageous) and having strong analytic and problem solving skills\nKnowledge of ITIL (certification is an advantage), Preferabully Service Now Tool.\nHands-on experience with Active Directory, Azure, SCCM & Intune,M365 and Windows (MCSE) knowledge.\nEntra ID / Intune / Exchange usage and basic configurations.\nOrganizational and self-starting abilities, with a structured way of working.\nTravel ready to different places as per Opco Guidelines and on need basis with in the country you work.\nAvailable for any Critical issues like P1 or P2 outside offshore hours\nMaintain agreed SLA’s\nFlexible to support any H & F in Data rooms, Network, Servers. Etc and Coordinate along with Offshore/Nearshore teams\nSoft Skills:\nStrong problem-solving and critical thinking abilities.\nExcellent time management and organizational skills.\nAbility to adapt to changing technologies and environments.\nStrong customer service orientation and interpersonal skills.\nAbility to mentor , train junior team members & work independently.","description_format":"text","description_chars":4116,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-10-12T17:34:50Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/testyantra-eud-support-engineer","json_url":"https://alion.io/job/testyantra-eud-support-engineer.json","meta":{"generated_at":"2026-10-13T14:27:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801698},"rest":"https://alion.io/mcp/rest/get_company?id=3801698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftestyantra-eud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftestyantra-eud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftestyantra-eud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/testyantra-eud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftestyantra-eud-support-engineer"}]}