{"id":4166306,"url":"https://alion.io/job/testyantra-l2-applicationproduction-support-iam","title":"L2 application/production support (IAM)","company":{"id":3801698,"name":"Testyantra","domain":"testyantra.com","url":"https://alion.io/company/testyantra","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Security","role_family":"Security","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sheffield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"LDAP","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Active Directory","optional":true},{"name":"C#","optional":true},{"name":"Confluence","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-11-12T09:25:21Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T11:27:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Description\nTechnical Analyst Role\nProvide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You’ll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.\nKey Accountabilities:\nOwn L2 support for MIM Sync and MIM Service in production and non-production environments.\nTriage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.\nMonitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.\nPerform operational activities:\nUser/account provisioning exceptions (joiner/mover/leaver fallouts)\nAccess request workflow fallouts and queue management\nCertificate/credential-related issues (where applicable)\nUse SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts).\nSupport and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3.\nExecute approved changes (configuration updates, run profile changes, connection updates) following change control.\nProduce and maintain runbooks, known error database (KEDB) articles, and operational documentation.\nDrive problem management: trend recurring incidents, perform root-cause analysis with L3, and track permanent fixes.\nCoordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues.\nParticipate in on-call/major incident processes as required.\nKnowledge of LDAP integrations, file transfer protocols such as SMB, as well as TLS protocols, ciphers, encryption and other authentication technologies.\nExperience with Kerberos, NTLM,and other standard LDAP authentication methods.\n\nAbility to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.\nProviding support to the wider team during outages / incidents\nEssential Skills\nExperience in L2 application/production support for enterprise systems (incident, problem, change).\nWorking knowledge of Microsoft Identity Manager (MIM) operations:\nSync run profiles, connector space/metaverse basics, error handling\nMIM Service request processing and workflow fallouts (desirable)\nStrong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).\nUnderstanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full-time development).\nFamiliarity with Active Directory concepts (users, groups, OU structure, permissions).\nMust show a progressive advancement in responsibility including deep troubleshooting technical skills.\nSelf-driven and be able to work independently with minimal supervision\nRequirements gathering in a technical environment - Cloud and on-premiseinfrastructure platforms\n\nStrong process mapping skills\nStrong analysis skills\nIdentification of use cases\nTechnical understanding of infrastructure technologies\nExperience of working closely with IT developers/engineers and operational teams\nRoot cause analysis skills\nAbility to optimise processes and maximise efficiency\nStrong stakeholder engagement and communication skills\nConfident at presenting what they are working on\nPositive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate\nAccountability for deliverables and proven track record of delivering on schedule\nGood time management\nMust be self-sufficient; able to deliver quality output without supervision\nProficient in MS Excel, Visio, Confluence","description_format":"text","description_chars":3888,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-11-12T13:27:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/testyantra-l2-applicationproduction-support-iam","json_url":"https://alion.io/job/testyantra-l2-applicationproduction-support-iam.json","meta":{"generated_at":"2026-11-14T15:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801698},"rest":"https://alion.io/mcp/rest/get_company?id=3801698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftestyantra-l2-applicationproduction-support-iam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftestyantra-l2-applicationproduction-support-iam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftestyantra-l2-applicationproduction-support-iam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/testyantra-l2-applicationproduction-support-iam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftestyantra-l2-applicationproduction-support-iam"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4166306}},{"tool":"search_jobs","arguments":{"company":"testyantra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4166306},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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