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10/11, Microsoft 365, Active Directory, Azure AD, Intune, ServiceNow, VPN, Networking, Teams/Zoom/WebEx.\nEnd User Support\nProvide face-to-face IT support to end users at customer premises.\nDiagnose and resolve hardware, software, operating system, and application-related issues.\nSupport laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.\nAssist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.\nSupport VIP and executive users with priority handling and white-glove service.\nIMACD Services\nPerform Install, Move, Add, Change, and Disposal (IMACD) activities.\nDeploy new devices and coordinate workstation setups for new hires.\nExecute hardware refresh and device replacement programs.\nDecommission and securely dispose of obsolete devices in accordance with customer policies.\nDevice & Asset Management\nManage end-user device inventory and asset lifecycle.\nMaintain asset records and update Configuration Management Database (CMDB).\nCoordinate hardware repairs and warranty replacements with vendors.\nTrack asset allocation, stock levels, and device movements.\nUser Administration\nCreate, modify, and disable user accounts as per approved requests.\nSupport Active Directory, Azure AD, Microsoft Entra ID, and Microsoft 365 administration activities.\nHandle password resets, account unlocks, distribution groups, and access requests.\nAssist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting.\nIncident & Request Management\nLog, update, track, and resolve incidents and service requests using ServiceNow.\nEnsure tickets are properly categorized, prioritized, and documented.\nMeet SLA commitments for incident response and resolution.\nEscalate unresolved issues to appropriate support groups.\nSecurity & Compliance\nFollow customer security policies and IT governance standards.\nSupport endpoint security, antivirus, and patch compliance activities.\nReport security incidents and policy violations.\nEnsure compliance with data privacy and information security requirements.\nDocumentation & Knowledge Management\nCreate and update standard operating procedures (SOPs) and work instructions.\nContribute to knowledge articles and known-error documentation.\nMaintain accurate records of incidents, fixes, and asset changes.\nLanguage Support\nProvide onsite support in French or Spanish through verbal and written communication.\nCommunicate effectively with Swiss and European users in their preferred language.\nAssist in translating user requirements, incident details, and support documentation when required","description_format":"text","description_chars":3004,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All 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