{"id":2371029,"url":"https://alion.io/job/testyantra-onsite-it-support","title":"Onsite IT Support","company":{"id":3801698,"name":"Testyantra","domain":"testyantra.com","url":"https://alion.io/company/testyantra","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zug, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":156000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T12:07:44Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-16T13:47:36Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Key Responsibilities:\nImaging of new laptop and desktop devices using an agreed Windows10/Windows 11 Build\nWiping and re-imaging of desktops and laptops on receipt of devices from leavers and/or returned devices, where the device has been previously replaced due to a fault or failure\nInstallation, basic configuration and troubleshooting of Apple devices\nInstalling device drivers, establishing and troubleshooting connectivity to peripheral devices like printers, scanners and other gauges used by the quality control teams\nWorking closely with the infrastructure, application and network teams to troubleshoot issues in the site\nExecution of remedial actions to disable and remote wipe devices reported as lost, unrecoverable or stolen, on the approval of the client\nEnsure that all devices are registered within the Client Endpoint Management solution, ensuring devices are compliant with the Client’s endpoint configuration policies\nManagement and resolution of all incidents and service requests escalated by the ServiceDesk or other resolver groups\nOwn the resolution of all desktop/laptop related issues that cannot be resolved by the remote desktop support team\nAct as the first point of contact for issues raised by the end users, Transfer of Incidents or Service Request to Level 3 support as required to provide resolution, in accordance with the Incident Management process\nManagement of desktop encryption, desktop anti-virus/anti-malware solutions and other applications deployed on the users’ desktops/laptops. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners\nManagement of desktop and laptop configuration issues as required to adhere to the Client’s policies. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners.\nManage and provide support for the MS Surface Hubs/LogiTech Tap devices and Audio/Visual equipment in the meeting rooms\nProviding onsite any issues related to all printers that are escalated to the Service Desk by the Client’s Managed Print Service Provider Networking & Security\nDeploy the Initial configuration on firewalls, switches and Wi-Fi access points and handover to the centralised team for advanced configuration\nWork with the remote teams to troubleshoot issues with network connectivity Datacenter / Server Room Support\nOnsite support of hardware and software including installation, testing and maintenance, located within the Client’s Data Centre facilities\nSkills :\n8-10 yrs. experience in onsite services with experience of working in the manufacturing plants highly desired \nExcellent inter-personal skills with the ability to communicate effectively across all layers of an organization \nAbility to learn quickly and provide guidance to junior team members \nWorks well within a team as well as individually \n A self-starter without the need for day-to-day management.\nProficient in Desktop and laptops - installation and support (Windows as well as Apple devices) \nProficient in installation and support of peripherals - printers, scanners and quality control gauges \nWorking knowledge, experience of configuring and basic troubleshooting of servers, storage, cabling, switches, firewalls, WIFI access points","description_format":"text","description_chars":3303,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-10-12T17:34:50Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":24,"expected_fill_days":37,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/testyantra-onsite-it-support","json_url":"https://alion.io/job/testyantra-onsite-it-support.json","meta":{"generated_at":"2026-10-16T17:10:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801698},"rest":"https://alion.io/mcp/rest/get_company?id=3801698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftestyantra-onsite-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftestyantra-onsite-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftestyantra-onsite-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/testyantra-onsite-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftestyantra-onsite-it-support"}]}