{"id":3556583,"url":"https://alion.io/job/teton-manager-cx-operations","title":"Manager, CX Operations","company":{"id":55372,"name":"Teton","domain":"teton.ai","url":"https://alion.io/company/teton","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":false},{"name":"Digital Twin","optional":false},{"name":"Multimodal AI","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-10-30T22:33:29Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T10:06:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Manager, CX Operations\nLocation: US Remote Comp: 120-145K USD Base + participation in our warrant program About Teton\nTeton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.\nIn senior living, Teton helps care teams spot fall risk before it becomes a fall, and alerts staff immediately when a fall does occur.\nThe Role\nAs Teton's Manager of CX Operations, you'll own how every new community gets from signature to go-live, and make sure that journey is predictable, well run and easy for the customer. A community's first months with Teton shape everything that follows. When go-live dates slip, handoffs break or customers hear different answers from different people, trust erodes before the value has a chance to show. You'll own fixing that.\nThis is a hands-on, high-ownership role. You'll start in the work, running live deployments yourself, and build the process, tools and standards that let us take on many more communities with confidence. You'll be the throughline of the customer journey, working through Account Management, Customer Success, Deployment and Clinical to keep every site on one plan, one timeline and one source of truth.\nThe role reports to the VP of Customer Experience.\nWhat You'll Own\nEvery deployment, from signature to go-live\nOwn the plan for every live deployment: timeline, milestones, risks and status, with nothing falling through the cracks.\n\nRun deployments hands-on at the start, and step in personally when a site is at risk.\n\nMake sure every customer has one plan, one timeline and one person to call when they're stuck.\n\nThe operating system for CX\nDesign and own the end-to-end implementation process, with clear handoff criteria between BD, Deployment, Field Tech, Customer Success and Clinical.\n\nBuild one source of truth for the live status of every site, and the reporting leadership relies on.\n\nSelect and roll out the right tooling to replace spreadsheets, connected to our CRM.\n\nBuild a capacity model that tells us how many sites we can run at once and when to hire.\n\nEnablement and change management\nTurn every process into something the team can actually use: clear documentation, training and playbooks.\n\nLead change across teams so new ways of working stick, not just get announced.\n\nMake sure people know who owns what, and keep that map current as we grow.\n\nScale\nHire, onboard and lead project managers as deployment volume grows.\n\nPrepare operations for US expansion: new states, more install partners and many more sites.\n\nContinuously improve process, tooling and data quality across Customer Experience.\n\nWho You'll Work With\nAccount Management: they own the operator relationship and expansion. You give them accurate timing, status and capacity, so every commitment to a customer is one we can keep.\n\nDeployment: you coordinate site evaluation, technical setup, field techs and install partners against one timeline per site.\n\nCustomer Success: CSMs own community kickoff, training and long-term adoption. You build their milestones into the plan and hand them a clean start.\n\nClinical Solutions Lead: you build clinical governance into every plan before baseline.\n\nHow Success Is Measured\nTargets are set with your manager and reviewed quarterly.\nSpeed: shorter time from signature to go-live and baseline.\n\nPredictability: more sites going live on the committed date.\n\nQuality: fewer handoff issues and less rework between teams.\n\nScale: more sites running at once without dropping quality.\n\nCustomer experience: customers who find onboarding clear, organized and easy.\n\nWhat We're Looking For\nRequired\n6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff.\n\nA track record of designing processes from scratch and getting teams to adopt them.\n\nExperience leading change management and enablement: training, documentation and rollout of new ways of working.\n\nExperience selecting and rolling out delivery tooling, such as a PSA platform.\n\nStrong executive reporting and stakeholder communication.\n\nProven ability to lead cross-functional work without formal authority.\n\nExperience in a startup or scale-up: you've built structure through ambiguity and rapid growth, and you thrive in it.\n\nPreferred\nExperience in healthcare technology, hardware or field-deployed software.\n\nExperience building or leading a PMO.\n\nFamiliarity with HubSpot, Notion, and modern collaboration tools.\n\nMindset\nRadical ownership: if a site is late, you own finding out why and fixing it, whoever's part it was.\n\nOutcome-driven: you measure success by sites live on time and customers who trust us, not by plans produced.\n\nHands-on and strategic: you run the work today while building the system for tomorrow.\n\nBuilder's mindset: you create structure where there isn't any, move fast, and adjust as you learn.\n\nA direct, transparent communicator who escalates early and brings solutions with the problem.\n\nLocation\nFully remote, anywhere in the US. Occasional travel to client communities and team gatherings.\nWhat We Offer\nCompetitive salary and participation in our warrant program.\n\nWork with state-of-the-art technology in a pioneering field.\n\nA vibrant, learning-focused work environment.\n\n401(k) plan, paid time off, and health insurance.\n\nWhat It's Like Working at Teton\nWe're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged, it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning.\nWe are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job, jump on board.","description_format":"text","description_chars":6321,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Medical AI","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-10-31T01:07:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":44,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/teton-manager-cx-operations","json_url":"https://alion.io/job/teton-manager-cx-operations.json","meta":{"generated_at":"2026-11-03T11:28:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55372},"rest":"https://alion.io/mcp/rest/get_company?id=55372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteton-manager-cx-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteton-manager-cx-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteton-manager-cx-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teton-manager-cx-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteton-manager-cx-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3556583}},{"tool":"search_jobs","arguments":{"company":"teton.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3556583},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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