CRM Operation Specialist

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

The CRM Specialist role will assist the CRM Channel Lead and Veeva CRM leads by providing support in the management of key activities, business processes and stakeholder deliverables. Responsible for interacting with Multichannel Marketing (MCM) and internal Teva stakeholders to support the execution of customer engagement tactics and inquiries related to the CRM channels.

This position will report to the Assoc. Director, CRM Channel Lead. The role requires interfacing with Teva’s campaign management vendor for the execution of campaigns via Teva’s CRM platform. This requires the review/development of the Business Requirement Documents defining the campaign requirements. Additional operational support required in the development of Veeva CRM related tactics (rep triggered emails and interactive visual aids).

Travel Requirements:

< 5%

How You’ll Spend Your Day

• Leverage the Veeva CRM product suite to provide operational support to the Veeva Channel Lead in the development and deployment of Veeva assets (e.g. Rep Triggered Emails, digital sales aids, etc).
• Provide operational support to the MCM CRM team for CRM enhancements related to business processes, privacy & compliance requirements, campaign development, and operational reporting.
• Support the loading of approved creative assets into Veeva Vaults and/or Digital Asset Management platform to deliver timely and cost-efficient digital content
• Engage internal and external partners to facilitate integrated technical and operational enhancements.
• Engages service providers to communicate and monitor channel/ content standards for tactic design & execution (e.g., content templates, tagging standards, taxonomy).
• With guidance from Channel Leads, take the lead in identifying and resolving operational issues, identifying opportunities to improve operational efficiencies and campaign effectiveness.

Your Skills and Experience

Education Required:

BA/BS in applicable discipline

Experience Required:

• 2 years hands-on experience managing digital marketing communication programs
• 2 years working in the Pharmaceutical Industry
• Conceptual knowledge of CRM platforms and utilization

Competencies and Skills

Functional Skills/ Knowledge

• Works effectively in a multi-task environment
• Sets and/or meets deadlines and sets appropriate priorities
• Displays strong sense of urgency and attention to detail
• Presents clear, concise, well organized written and oral communications Technical Knowledge
• Familiarity with CRM platforms and utilization of data in a CRM environment
• Proficiency with: Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Project management software a plus (e.g. Workfront, MS Project, etc)
• Ability to document business processes and procedures Interpersonal Skills
• Willing to reach out to others to gain insight into their work to resolve operational issues.
• Works with the team to shape options for tackling issues and takes leadership in implementing new ideas/ways of working and reviewing progress.
• Connecting with others to ensure that plans are aligned and to unlock any conflicting priorities. Problem Solving
• Demonstrates solution oriented approach and proficient problem solving skills

Key Interactions:

• MCM CRM Channel
• Veeva CRM Lead
• Brand Engagement Leads
• MCM Project Managers
• Sales Operations
• Creative agencies
• Teva IT
• Service Providers

Also Good to Have

Salary Range

The annual starting salary for this position is between $95,120 - $118,900 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

How We’ll Take Care of You

We offer a competitive benefits package, including:

· Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

· Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

· Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

· Life and Disability Protection: Company paid Life and Disability insurance.

· Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Already Working @Teva?

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to [email protected] with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.

Important notice to Employment Agencies - Please Read Carefully

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.