{"id":2469491,"url":"https://alion.io/job/teva-it-help-desk-specialist-ii-2","title":"IT Help Desk Specialist II","company":{"id":1822915,"name":"Teva","domain":"teva.com","url":"https://alion.io/company/teva-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Weston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T13:30:14Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-31T02:34:46Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"We Are Teva\nWe’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.\nFounded in 1992, Anda Inc. is an independent, wholly owned subsidiary of Teva Pharmaceutical Industries Ltd. As the 4th largest pharmaceutical wholesaler, we play an important role in the healthcare supply chain by providing distribution services across a broad portfolio of products throughout the United States, Puerto Rico, and the U.S. Virgin Islands.\nAt Anda, you will be part of a collaborative, high performing team focused on supporting our customers and the patients they serve. We value fresh thinking, shared accountability, and a commitment to doing what’s right for our customers and communities. Here, you will have the opportunity to grow your career, contribute to meaningful work, and be part of an inclusive culture where collaboration and purpose come together in support of better health.\nOur Team, Your Impact\nThe Service Desk Technician is responsible for managing incoming helpdesk requests and calls from our customers and employees. Candidates must be capable of investigating and resolving issues, and routing problems if necessary. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.\nHow You’ll Spend Your Day\nAll areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.\nProvide Level 1 & 2 Help Desk/IT support to clients across North America as well as company employees \nServes as the first point of contact for customers and employees seeking technical assistance over the phone, email or chat \nDiagnoses and resolves technical issues \nEscalate problems (when required) to the Service Desk Supervisor, Manager, applicable IT representative or company representative \nRecord, track and document the service desk request problem-solving process, and actions taken, through to final resolution \nAssists clients using remote administration tools \nUtilize excellent customer service skills and exceed customers’ expectations \nYour Skills and Experience\nAny equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.\nEducation/Certification/Experience:\nMinimum 3 years’ experience in a support technician or help desk role \nAssociates degree or equivalent experience \nPreferred ITIL Foundation & COMPTIA A+ \nSkills/Knowledge/Abilities:\nExcellent verbal and written communication skills \nExceptional analytical and problem-solving skills \nAbility to work independently and as a member of the IT team \nService Now experience \nKnowledge of current software, including Microsoft Office & Windows products \nPreferred knowledge of TPS application and Service Now Incident Management System \nUnderstanding of Active Directory \nAbility to work varied shifts, after hours and or weekends when needed \nSelf-Motivated Team player \nKnowledge of PC network and internet connectivity \nDemonstrates sound judgement, patience, and maintains a professional demeanor at all times \nDetail oriented, organizational skills and the ability to prioritize \nTRAVEL REQUIREMENTS\nNo Travel Required\nPHYSICAL REQUIREMENTS:\nOccasional:\nSitting for extended periods of time at work station or mobile equipment.\nVisual Acuity:\nPerform activities such as computer work.\nHow We’ll Take Care of You\nWe offer a competitive benefits package, including: \nComprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. \nRetirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. \nTime Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. \nLife and Disability Protection: Company paid Life and Disability insurance. \nAdditional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.\nAlready Working @Teva?\nMake sure to apply through our internal career site on Twist-your one-stop shop for career development\nTeva’s Equal Employment Opportunity Commitment\nTeva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.\nPlease advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to  with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.\nImportant notice to Employment Agencies - Please Read Carefully\nTeva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. 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