{"id":2474072,"url":"https://alion.io/job/texada-software-customer-support-specialist","title":"Customer Support Specialist","company":{"id":694367,"name":"Texada Software","domain":"texadasoftware.com","url":"https://alion.io/company/texadasoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:52:13Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T11:58:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position:\nCustomer Support Specialist\nReports to:\nCustomer Support Team Lead\nDepartment:\nCustomer Support\nAbout Texada\nTexada powers the world of equipment. Our purpose-built platform is the growth engine for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native, API-first system. With Industrial CRM, Equipment-Aware Service Management, and Intelligent Rental Management, now extended with mobile and AI applications, Texada gives equipment businesses the tools to work faster, smarter, and grow with confidence. Learn more at www.TexadaSoftware.com.\nThe Role\nTexada is seeking a highly motivated, customer focused individual to join our Customer Support team in North America in support of our customers in the North American West Coast as well as Australia and New Zealand, working in North American Eastern Time: 3:30pm-12:00am with 30 minute lunch and 2x 15 minute breaks. The ideal candidate will have strong problem solving skills, a great appetite to learn and good communication skills. Heavy Equipment dealership or rental house experience is highly valued. You will work in a fast-paced environment with a large group of software professionals to support state-of-the-art web and mobile applications for our customers.\nStrategic Value\nCustomer Support Specialists are senior members of our Support team who engage with internal and external customers to support, configure and expand our software applications. Providing a hands-on approach you will answer and report on customer interactions through a ticket system, leverage and expand a knowledge base, build relationships with customers and coordinate with subject matter experts to deliver helpful and informative customer experiences.\nWork location and travel\nThis is a remote position for an individual in Ontario, Alberta, or BC. \nHow you will be contributing\nCommunicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications\nTroubleshooting Customer issues within our applications to determine next steps\nMeeting with customers to review their situation and coach them on best use of our software\nResearching past issues to inform current tickets\nWorking with internal teams to advocate for customer priorities\nManaging urgent customer Incidents by helping to coordinate attention on the Incident and communicating to the customer updates as they happen\nCreating training documentation and Knowledge Articles to help deflect new customer cases\nFollow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases\nIdentify ticket trends and work to maintain resolution times\nWork within team circles on internal and external projects\nPerform application tests to identify issues and understand customer workflows\nLearn our applications and the business of our customers to become valuable and qualified for further internal positions within our company\nContribute to other assigned projects\nWhat we are hoping to find in your background\nMinimum of 2 years experience working in a SaaS Support role.\nExperience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate\nExperience in problem solving complex or lengthy issues\nExperience supporting software and working with customers is valuable.\nProficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.\nHow to grab our attention\nHave Heavy Equipment dealership or rental house experience\nShow us you are detail oriented.\nDemonstrate to us your ability to solve interesting problems.\nCompetencies for Success\nPatience and curiosity while troubleshooting complex issues\nExperience in supporting clients as a primary contact or lead using phone and/or email\nDemonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects\nMotivated, comfortable working independently and in team-based environments\nProfessional and clear communication skills, both written and verbal\nAbility to manage multiple tasks and projects\nKnowledge of support tools such as ticketing systems, Jira, Knowledge Bases\nEfficiency and empathy in managing customer expectations through SLA based targets\nOur Core Values\nPurposeful, Passionate, and Proud - Making a difference for our industry, our customers, and each other.\nInnovators & Learners - We try new things. As long as we're learning, we're succeeding.\nDriven to Improve, Not to Be Perfect - \"Most Improved\" is our favorite award.\nDelivering our Long-term Vision Today - A long-term vision, brought to life now.\nPowerfulTogether - Different people, different cultures, stronger together.\nWe are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.\nTexada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.\nTexada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.\nCompensation - CAD $64,200 - $74,500 CAD base salary + 5% annual bonus","description_format":"text","description_chars":5480,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-13T20:48:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/texada-software-customer-support-specialist","json_url":"https://alion.io/job/texada-software-customer-support-specialist.json","meta":{"generated_at":"2026-10-15T11:59:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694367},"rest":"https://alion.io/mcp/rest/get_company?id=694367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftexada-software-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftexada-software-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftexada-software-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/texada-software-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftexada-software-customer-support-specialist"}]}