{"id":3098311,"url":"https://alion.io/job/textnow-compliance-analyst-2","title":"Compliance Analyst","company":{"id":686311,"name":"TextNow","domain":"textnow.com","url":"https://alion.io/company/textnow-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":58,"open_postings":26,"ghost_share":0.692,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":96000,"currency":"CAD","period":"year","gross":null,"usd_annual":68475},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-22T16:11:14Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T09:47:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. \nJoin us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. \n*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" data-turn-id=\"request-WEB:6e47135b-914e-4f92-b5d9-bc7f074e16ee-1\" data-turn-id-container=\"request-WEB:6e47135b-914e-4f92-b5d9-bc7f074e16ee-1\" data-testid=\"conversation-turn-4\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\nWe’re looking for a Compliance Analyst to join our team in Waterloo. This is a 1-year fixed-term contract role with a hybrid work arrangement based out of our Waterloo, Ontario office.\nAs our Compliance Analyst, you’ll help keep TextNow’s compliance program running smoothly day to day. Working with guidance from the Compliance, Security, and IT team, you’ll support work across brand protection, regulatory filings, privacy, training, and policy management.\nThis is a cross-functional role where you’ll partner with teams across the company, learn how they work, and help turn compliance requirements into clear, practical steps. It’s a great fit for someone who wants to build a strong foundation in compliance at a fast-moving tech and telecom company.\nWhat You’ll Do\nSupport Compliance Projects\nInvestigate potential trademark infringements, gather evidence, and report to the required entities. Escalate internally and externally when required.\nPrepare and complete required regulatory filings accurately and before deadlines.\nHelp product and engineering teams complete Data Protection Impact Assessments (DPIAs) by gathering information and tracking them through review. Suggest improvements to the DPIA process as you spot opportunities.\nSupport internal and external audits (such as SOC 2) by collecting evidence, organizing documentation, and helping respond to auditor requests.\nStrengthen Policies and Training\nCoordinate compliance trainings and track their completion across the company.\nCreate and share educational materials that help employees understand their obligations.\nHelp draft new policies and procedures, and coordinate reviews of existing ones to keep them current as requirements change.\nKeep Compliance Work on Track\nTrack compliance projects and tasks to completion, flagging risks or delays early.\nTake ownership of your work and follow through on your commitments.\nPartner Across the Business\nBuild relationships with internal teams to understand their work and identify where they need compliance support.\nCommunicate compliance expectations clearly and seek feedback to make sure everyone shares the same understanding.\nWhat You’ll Bring\n1-3 years of experience in compliance, legal, risk, privacy, or a related role, ideally in a tech, telecom, or other regulated environment.\nFoundational knowledge of regulatory and compliance concepts, and the ability to quickly learn internal policies and the frameworks that apply to our business.\nExposure to privacy regulations such as PIPEDA or CCPA, trademark basics, or training coordination is a strong plus.\nExperience with GRC or compliance management tools, Jira or Confluence, or security awareness training platforms is a plus.\nStrong organization skills and the ability to manage several tasks and deadlines at once.\nHigh attention to detail and a habit of checking your own work.\nClear written and verbal communication, including explaining requirements to non-specialists.\nWhat Success Looks Like\nYou’ll be successful by delivering reliable, high-quality compliance work, including:\nFilings, trademark investigations, DPIAs, and audit requests completed accurately, with no missed deadlines.\nOn-time training completion across the company, supported by educational materials that reach the right teams when they need them.\nPolicies and procedures that are clear, current, and easy to follow.\nStrong working relationships with partners across the business.\nBecoming a trusted, dependable member of the Compliance team.\nThe expected base salary range for this role is: \nCAD $67,000 - $96,000 annually \nOur salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. \nOur goal is to offer a competitive package that reflects the impact and expertise you bring to the team. \nThis posting is for a current, active vacancy.\nMore about TextNow \nOur culture \nWe’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more! \nOur values \nCustomer Obsessed \nWe strive to have a deep understanding of our customers. \nDo Right By Our People \nWe treat each other with fairness, respect, and integrity. \nAccept the Challenge \nWe adopt a \"Yes, We Can\" mindset to achieve ambitious goals. \nAct Like an Owner \nWe treat this company like it's our own... because it is! \nGive a Damn \nWe are deeply committed and passionate about our work and achieving results. \nDogfooding & Customer Obsession \nAt TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences. \nDiversity and Inclusion \nOur aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work. \nWe’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone. \nEqual opportunity \nWe are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. \nApplicants who require reasonable accommodation during the hiring process may contact our Talent Team. \nAI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.\nTextNow Candidate Policy \nBy submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy","description_format":"text","description_chars":7285,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Messaging Apps"],"lifecycle":[{"event":"open","at":"2026-10-22T16:49:59Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":68475,"is_top_pay":false},"html_url":"https://alion.io/job/textnow-compliance-analyst-2","json_url":"https://alion.io/job/textnow-compliance-analyst-2.json","meta":{"generated_at":"2026-10-23T11:21:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686311},"rest":"https://alion.io/mcp/rest/get_company?id=686311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftextnow-compliance-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftextnow-compliance-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftextnow-compliance-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/textnow-compliance-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftextnow-compliance-analyst-2"}]}