{"id":3065237,"url":"https://alion.io/job/textron-customer-experience-manager","title":"Customer Experience Manager","company":{"id":1813325,"name":"Textron","domain":"textron.com","url":"https://alion.io/company/textron-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Augusta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:39:18Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T00:22:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation\nvehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets\nproducts under several different brands. Its vehicles are found in environments ranging from golf courses to\nfactories, airports to planned communities, and theme parks to hunting preserves.\nResponsibilities:\nExecute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.\nServe as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.\nAct as single point of contact and direct support for assigned territory accounts.\nCommunicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.\nProvide accurate and timely information to applicable parties regarding order status.\nManage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process.\nMaximize customer satisfaction through routine communication and exceptional service.\nTextron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation\nvehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets\nproducts under several different brands. Its vehicles are found in environments ranging from golf courses to\nfactories, airports to planned communities, and theme parks to hunting preserves.\nResponsibilities:\nExecute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.\nServe as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.\nAct as single point of contact and direct support for assigned territory accounts.\nCommunicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.\nProvide accurate and timely information to applicable parties regarding order status.\nManage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process.\nMaximize customer satisfaction through routine communication and exceptional service.\nQualifications:\nEducation: Bachelor’s degree in Business Administration, Sales, or related field required\nYears of Experience: 2 or more years of experience required\nSoftware Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred\nCustomer facing experience preferred\nQualifications:\nEducation: Bachelor’s degree in Business Administration, Sales, or related field required\nYears of Experience: 2 or more years of experience required\nSoftware Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred\nCustomer facing experience preferred","description_format":"text","description_chars":2951,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-22T07:39:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-10-23T04:28:38Z"},"pay":null,"html_url":"https://alion.io/job/textron-customer-experience-manager","json_url":"https://alion.io/job/textron-customer-experience-manager.json","meta":{"generated_at":"2026-10-23T04:28:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813325},"rest":"https://alion.io/mcp/rest/get_company?id=1813325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftextron-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftextron-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftextron-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/textron-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftextron-customer-experience-manager"}]}