{"id":3120972,"url":"https://alion.io/job/textron-customer-service-manager-mfd","title":"CUSTOMER SERVICE MANAGER (M/F/D)","company":{"id":1813325,"name":"Textron","domain":"textron.com","url":"https://alion.io/company/textron-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Le Bourget, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":116},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T07:40:22Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T21:15:16Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"JOB SUMMARY:\nThe Customer Service Manager (CSM) serves as main point of contact with the Customer.Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future Customers.Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Service Center Team.\n\nJOB RESPONSIBILITIES:\nCoordinate and communicate all aircraft issues with the customer.\nMeets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.\nReview warranty programs.\nDiscuss applicable service bulletins, quotes, and flat rates as required by the Customer.\nAdjust schedule as needed\nDiscuss credit terms and collect prepay or deposits, if applicable.\nDefine communications and discrepancy approval process with the Customer throughout visit.\nConfirm Customer’s schedule and verifies Customer information in database.\nProvide schedule estimate update to the Customer.\nCommunicates initial service order and work scope to Lead after Customer debrief.\nObtain Customer approval for any additional work to be performed on the aircraft and communicates changes to TSM.\nReports exceptions in work progress affecting schedule commitments and cost of maintenance to the TSM\nActively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.\nMarkets Service Center capabilities to new and existing customers.Fosters a positive relationship between the customer and the Textron Aviation service network\nIn conjunction with Finance, reviews program coverage and pricing.Build, review and approve or change Pro Forma invoice\nVII.Responsible for participating in the Service Center safety culture.\nVIII.Upon departure debrief, meet with Customer to:\nReview terms, work accomplished, list of open discrepancies and return aircraft logbook.\nDelivers pro forma invoice and collect payment, as applicable.\nIX.Post-delivery follow-up with Customer:\na.Assures that open issues involving parts, return maintenance, or billing issues are resolved.\nb.Addresses Maintenance Visit Performance Evaluation issues with the Technical Service Manager.\nJOB SUMMARY:\nThe Customer Service Manager (CSM) serves as main point of contact with the Customer.Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future Customers.Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Service Center Team.\n\nJOB RESPONSIBILITIES:\nCoordinate and communicate all aircraft issues with the customer.\nMeets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.\nReview warranty programs.\nDiscuss applicable service bulletins, quotes, and flat rates as required by the Customer.\nAdjust schedule as needed\nDiscuss credit terms and collect prepay or deposits, if applicable.\nDefine communications and discrepancy approval process with the Customer throughout visit.\nConfirm Customer’s schedule and verifies Customer information in database.\nProvide schedule estimate update to the Customer.\nCommunicates initial service order and work scope to Lead after Customer debrief.\nObtain Customer approval for any additional work to be performed on the aircraft and communicates changes to TSM.\nReports exceptions in work progress affecting schedule commitments and cost of maintenance to the TSM\nActively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.\nMarkets Service Center capabilities to new and existing customers.Fosters a positive relationship between the customer and the Textron Aviation service network\nIn conjunction with Finance, reviews program coverage and pricing.Build, review and approve or change Pro Forma invoice\nVII.Responsible for participating in the Service Center safety culture.\nVIII.Upon departure debrief, meet with Customer to:\nReview terms, work accomplished, list of open discrepancies and return aircraft logbook.\nDelivers pro forma invoice and collect payment, as applicable.\nIX.Post-delivery follow-up with Customer:\na.Assures that open issues involving parts, return maintenance, or billing issues are resolved.\nb.Addresses Maintenance Visit Performance Evaluation issues with the Technical Service Manager.\nEDUCATION/ EXPERIENCE:\n·Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative customer service experience required.\n·A&P License/Repairman/ EASA Certificate is preferred\n·Relative aircraft maintenance experience is preferred\nQUALIFICATIONS: \n·Excellent written and verbal communication\n·Interpersonally savvy; build and maintain strong customer relationships\n·Ability to anticipate and address customer needs\n·Possesses good organization and time management skills\n·Attention to detail, goal oriented\n·Ability to prioritize and manage time sensitive responsibilities\n·Maintenance experience preferred\n·A&P License preferred\n·Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.\nThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\nEDUCATION/ EXPERIENCE:\n·Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative customer service experience required.\n·A&P License/Repairman/ EASA Certificate is preferred\n·Relative aircraft maintenance experience is preferred\nQUALIFICATIONS: \n·Excellent written and verbal communication\n·Interpersonally savvy; build and maintain strong customer relationships\n·Ability to anticipate and address customer needs\n·Possesses good organization and time management skills\n·Attention to detail, goal oriented\n·Ability to prioritize and manage time sensitive responsibilities\n·Maintenance experience preferred\n·A&P License preferred\n·Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.\n The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.","description_format":"text","description_chars":6628,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-23T00:22:06Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.808,"p_room":0.55,"age_days":6,"expected_fill_days":6,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/textron-customer-service-manager-mfd","json_url":"https://alion.io/job/textron-customer-service-manager-mfd.json","meta":{"generated_at":"2026-10-29T22:25:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813325},"rest":"https://alion.io/mcp/rest/get_company?id=1813325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftextron-customer-service-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftextron-customer-service-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftextron-customer-service-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/textron-customer-service-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftextron-customer-service-manager-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3120972}},{"tool":"search_jobs","arguments":{"company":"textron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3120972},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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