{"id":3065124,"url":"https://alion.io/job/textron-customer-success-manager","title":"Customer Success Manager","company":{"id":1813325,"name":"Textron","domain":"textron.com","url":"https://alion.io/company/textron-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Augusta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:39:18Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T21:39:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.\nResponsibilities:\nServe as the primary customer care contact for escalated technical issues, providing timely, professional, and solutions-focused support to end-user customers.\nPerform onsite troubleshooting of vehicle, equipment, software, connectivity, and system integration concerns to identify root cause and restore customer operations.\nProvide hands-on software support, including system configuration, diagnostic testing, issue replication, user guidance, and coordination of software updates or corrective actions.\nAct as a liaison between product support, product development, engineering, field service, dealers, and end-user customers to communicate technical issues, customer needs, and resolution status.\nDocument customer issues, troubleshooting steps, field observations, software behavior, corrective actions, and recommended product improvements in appropriate support systems.\nPartner with engineering and product development teams to test, validate, and provide field feedback on software releases, product enhancements, and service solutions.\nTrain and support customers, dealers, and internal teams on software functionality, diagnostic processes, troubleshooting procedures, and best practices for product operation.\nAnalyze recurring customer concerns and field trends to recommend improvements to product design, software performance, service procedures, and customer support processes.\nTravel to customer sites as needed to support installations, issue resolution, product evaluations, field investigations, and post-resolution follow-up.\nTextron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.\nResponsibilities:\nServe as the primary customer care contact for escalated technical issues, providing timely, professional, and solutions-focused support to end-user customers.\nPerform onsite troubleshooting of vehicle, equipment, software, connectivity, and system integration concerns to identify root cause and restore customer operations.\nProvide hands-on software support, including system configuration, diagnostic testing, issue replication, user guidance, and coordination of software updates or corrective actions.\nAct as a liaison between product support, product development, engineering, field service, dealers, and end-user customers to communicate technical issues, customer needs, and resolution status.\nDocument customer issues, troubleshooting steps, field observations, software behavior, corrective actions, and recommended product improvements in appropriate support systems.\nPartner with engineering and product development teams to test, validate, and provide field feedback on software releases, product enhancements, and service solutions.\nTrain and support customers, dealers, and internal teams on software functionality, diagnostic processes, troubleshooting procedures, and best practices for product operation.\nAnalyze recurring customer concerns and field trends to recommend improvements to product design, software performance, service procedures, and customer support processes.\nTravel to customer sites as needed to support installations, issue resolution, product evaluations, field investigations, and post-resolution follow-up.\nQualifications:\nEducation: Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field required; an equivalent combination of technical education and relevant experience may be considered in lieu of degree.\nYears of Experience: 3+ years of experience in customer support, field service, technical troubleshooting, software support, or a related technical customer-facing role.\nSoftware Knowledge: Proficiency with Microsoft Office applications, customer relationship management or ticketing systems, diagnostic tools, software configuration tools, remote support platforms, and the ability to learn proprietary product software and connected-vehicle or equipment systems.\nAdditional Requirements: Strong customer communication, problem-solving, documentation, and cross-functional collaboration skills required. Must be able to troubleshoot complex technical issues in the field, translate customer feedback into actionable technical information, manage multiple priorities, and travel to customer locations as business needs require.\nQualifications:\nEducation: Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field required; an equivalent combination of technical education and relevant experience may be considered in lieu of degree.\nYears of Experience: 3+ years of experience in customer support, field service, technical troubleshooting, software support, or a related technical customer-facing role.\nSoftware Knowledge: Proficiency with Microsoft Office applications, customer relationship management or ticketing systems, diagnostic tools, software configuration tools, remote support platforms, and the ability to learn proprietary product software and connected-vehicle or equipment systems.\nAdditional Requirements: Strong customer communication, problem-solving, documentation, and cross-functional collaboration skills required. Must be able to troubleshoot complex technical issues in the field, translate customer feedback into actionable technical information, manage multiple priorities, and travel to customer locations as business needs require.","description_format":"text","description_chars":6129,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-22T07:39:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/textron-customer-success-manager","json_url":"https://alion.io/job/textron-customer-success-manager.json","meta":{"generated_at":"2026-10-23T22:13:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813325},"rest":"https://alion.io/mcp/rest/get_company?id=1813325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftextron-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftextron-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftextron-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/textron-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftextron-customer-success-manager"}]}