{"id":2934271,"url":"https://alion.io/job/texture-llc-implementation-specialist","title":"Implementation Specialist","company":{"id":74080,"name":"Texture LLC","domain":"texture.ae","url":"https://alion.io/company/texture","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-08-11T22:56:26Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-22T12:30:32Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Reports to: Head of Delivery & Operations\nLocation: Remote (US)\nOverview\nThe Implementation Specialist is responsible for executing customer onboarding and early adoption at Texture. This role focuses on taking customers from contract signed to first value delivered, ensuring a smooth, consistent, and high-quality onboarding experience.\nThis is a hands-on execution role for someone who enjoys working directly with customers, following structured delivery processes, and turning complexity into clarity. You will partner closely with Delivery leadership, Engineering, and Commercial teams to ensure customers are successfully onboarded and ready to realize value.\nHow This Role Makes Texture Better\nAccelerates customer time-to-value through consistent onboarding execution\n\nImproves delivery quality and customer confidence early in the lifecycle\n\nReduces internal friction by owning onboarding details and coordination\n\nEnables scalable delivery as Texture grows\n\nCore Responsibilities\n1. Customer Onboarding & Implementation\nExecute end-to-end onboarding for new customers using defined frameworks and playbooks\n\nSupport customer configuration, setup, and training to enable early product adoption\n\nTrack onboarding progress, milestones, and readiness using internal tools\n\nIdentify risks or blockers early and escalate appropriately\n\nEnsure clean handoff to Commercial or Account teams once onboarding is complete\n\n2. Delivery Support & Customer Interaction\nServe as the day-to-day delivery contact during the onboarding window\n\nRespond to customer questions related to setup, configuration, and product usage\n\nCoordinate with Engineering and Product to resolve onboarding-related issues\n\nFollow established communication standards and delivery rhythms\n\n3. Delivery Feedback & Issue Escalation\nCapture customer feedback, usability issues, and defects encountered during onboarding and early adoption\n\nLog bugs and delivery issues with clear reproduction steps, customer context, and observed impact\n\nFollow defined triage and escalation paths to Engineering and Delivery leadership\n\nCommunicate issue status and next steps to customers during the onboarding window in alignment with delivery standards\n\n4. Documentation & Process Contribution\nContribute to onboarding documentation, guides, and templates\n\nHelp improve onboarding workflows, checklists, and internal tools\n\nCapture delivery insights and customer feedback for leadership review\n\nWhat Success Looks Like\nCustomers reach first value within defined onboarding timelines\n\nOnboarding engagements are delivered on time and within scope\n\nHigh customer satisfaction during onboarding\n\nClear escalation of risks and issues\n\nConsistent use of onboarding processes and documentation\n\nQualifications\n3-5 years of experience in implementation, onboarding, customer support, or delivery roles\n\nStrong organizational skills and attention to detail\n\nClear written and verbal communication skills\n\nComfort working with customers and internal teams in a fast-paced environment\n\nAbility to follow structured processes while adapting to customer needs\n\nExperience with SaaS tools, CRMs, or project tracking tools is a plus\n\nEnergy experience not necessary, but preferred\n\nExperience working with technical teams and Scrum framework\n\nSaaS or technical product exposure preferred but not required\n\nBenefits & Perks\nSponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.\n\nFlexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.\n\nParental Leave: 12 weeks of paid parental leave.\n\nBereavement Leave: Up to 2 weeks of paid bereavement leave.\n\nHealth Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).\n\nIncome Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.\n\nPre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.\n\nWell-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.\n\nRetirement: 401(k) plan through Betterment.\n\nTexture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected characteristic.\nThis role has a salary range of $120,000-$150,000. 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