{"id":3377347,"url":"https://alion.io/job/tfe-hotels-duty-manager-2","title":"Duty Manager","company":{"id":1851560,"name":"TFE Hotels","domain":"tfehotels.com","url":"https://alion.io/company/tfehotels","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T13:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T17:19:20Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Duty Manager - A by Adina Sydney\nAbout TFE Hotels\nAt TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.\nThe Property\nA by Adina Sydney is the flagship of TFE Hotels’ premium lifestyle brand, A by Adina. Offering guests a perfectly suited balance between a hotel and residential experience, 22 floors of architecturally designed cam and indulgence, all in one. Located in the heart of the CBD, the hotel delivers a striking guest journey—from a ground-floor arrival that transitions to a “WOW” reveal on Level 21, where guests are welcomed against sweeping city views. With a strong focus on design, service, and experience, A by Adina Sydney is redefining modern hospitality for the discerning traveller.\nAbout the Role\nWe are currently recruiting a welcoming and passionate hospitality professional to join our Reception team as a Duty Manager at A by Adina Sydney. \nYou'll lead the Front Office function to deliver exceptional guest experiences while supporting strong people and operational performance.\nThrough visible leadership, calm decision-making and practical coaching, you'll help the team resolve concerns, adapt to changing operational needs and maintain high standards of service.\nKey Responsibilities\nLead the Front Office team to deliver exceptional guest experiences and operational excellence.\nProvide coaching, guidance and day-to-day support to Front Office team members.\nResolve complex guest enquiries, complaints and service recovery situations professionally.\nMonitor Front Office operations to ensure service standards and operational procedures are consistently achieved.\nBuild collaborative relationships across hotel departments to ensure seamless operations.\nSupport workforce planning, rostering and team capability development.\nMaintain compliance with company policies, financial procedures, security requirements and workplace legislation.\nCoach team members in active listening, service recovery and personalised guest engagement.\nUse guest feedback and operational information to identify service patterns and improvement opportunities.\nSupport the team through changing occupancy, guest and operational requirements.\nOversee hotel operations during your shift and provide operational leadership across departments.\nRespond to operational issues, guest incidents and escalations to ensure the smooth running of the hotel.\nSkills & Experience\nPassion for delivering exceptional guest experiences and customer service.\nExcellent verbal and written communication skills.\nProfessional presentation and interpersonal skills.\nAbility to remain calm, organised and solution-focused in a fast-paced environment.\nConfidence using hotel systems and handling guest information responsibly.\nAbility to collaborate across departments and share information effectively.\nStrong attention to detail and organisational skills.\nAbility to build positive relationships with guests, colleagues and stakeholders.\nDemonstrated leadership experience within Front Office, Reception or hotel operations.\nProven ability to coach, develop and motivate high-performing teams.\nStrong guest recovery and conflict resolution skills.\nAbility to manage operational priorities while delivering exceptional guest experiences.\nExperience analysing operational performance and implementing service improvements.\nAbility to coach service behaviours and provide constructive feedback.\nConfidence managing sensitive guest concerns and complex operational situations.\nQualifications, Certifications & Licenses\nRelevant qualification in Hospitality, Tourism or Business is advantageous.\nCurrent Responsible Service of Alcohol (RSA) certification (where required).\nDiploma or Degree in Hospitality Management, Hotel Management, Tourism or Business (preferred).\nLeadership or management development qualifications are advantageous.\nThe Benefits\nAt TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.\nCareer Growth & Accredited Learning: We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.\nHotel & Dining Discounts: Enjoy exclusive accommodation and dining discounts across our hotels and brands.\nGlobal Opportunities: With 80+ hotels, 12+ brands and operations across 11+ countries, access exciting career opportunities, travel experiences and opportunities across our global network.\nEveryday Savings: Unlock discounts on groceries, shopping, entertainment, travel and everyday essentials to help your money go further.\nWellbeing Support: Access wellbeing resources, Employee Assistance Program (EAP) services and support designed to help you thrive at work and beyond.\nFlexibility & Leave: Take the time you need to recharge, celebrate life's important moments and focus on what matters most, with Birthday Leave, Parental Leave, Purchased Leave and Life Leave, designed to support you at every stage of life.\nStrong Culture: Be heard in a flat, collaborative culture where individuality is celebrated, ideas are welcomed and people achieve more together.\nApply\nA place to belong, to grow and to go further, your way. Apply now and discover where a career with TFE Hotels could take you.","description_format":"text","description_chars":5752,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-28T03:18:57Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":13,"expected_fill_days":39,"reasons":["conf:0","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/tfe-hotels-duty-manager-2","json_url":"https://alion.io/job/tfe-hotels-duty-manager-2.json","meta":{"generated_at":"2026-11-10T20:22:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1851560},"rest":"https://alion.io/mcp/rest/get_company?id=1851560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfe-hotels-duty-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfe-hotels-duty-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfe-hotels-duty-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfe-hotels-duty-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfe-hotels-duty-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3377347}},{"tool":"search_jobs","arguments":{"company":"tfehotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3377347},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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