{"id":2978300,"url":"https://alion.io/job/tfe-hotels-receptionist-2","title":"Receptionist","company":{"id":1851560,"name":"TFE Hotels","domain":"tfehotels.com","url":"https://alion.io/company/tfehotels","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":138},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-20T13:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T19:12:37Z","board_verified":false,"closed_at":"2026-10-22T19:12:37Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Receptionist - Rendezvous Hotel Melbourne\nAbout TFE Hotels\nAt TFE Hotels, we're proud to be one of Australia's leading global hospitality groups. With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity. We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally. Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.\nThe Property\nRendezvous Hotel Melbourne features 340 rooms and suites in a beautifully restored heritage building on Flinders Street, opposite Flinders Street Station. The hotel is home to Mr Tompkins restaurant and bar and offers extensive conference and event facilities catering for corporate meetings, weddings and large-scale events. Its prime CBD location provides easy access to Melbourne's key business, dining and entertainment precincts.\nAbout the Role\nWe are currently recruiting a welcoming and passionate hospitality professional to join our Reception team as a Receptionist at Rendezvous Hotel Melbourne. \nYou'll create the first impression and lasting memories that shape every guest stay. Through genuine hospitality, thoughtful service and attention to detail, you'll help every guest feel welcomed, valued and cared for from arrival to departure.\nWorking as part of the Front Office team, you'll build meaningful guest connections while ensuring every interaction reflects the exceptional experiences our hotels are known for.\nKey Responsibilities\nWelcome guests with warmth, professionalism and genuine hospitality from arrival to departure.\nComplete guest check-in and check-out processes efficiently and accurately.\nAdapt your communication and service approach to different guests and situations.\nUse sound judgement to resolve routine guest requests and escalate complex or sensitive matters appropriately.\nBuild genuine guest relationships by anticipating guest needs and creating memorable experiences.\nMaintain accurate guest records and process payments in accordance with hotel procedures.\nCollaborate with colleagues across departments to ensure a seamless guest experience.\nMaintain a professional, organised and welcoming Front Office environment.\nFollow company policies, security procedures and workplace health and safety requirements.\nShare relevant guest information with Housekeeping, Reservations, Food & Beverage and Maintenance to support a seamless stay.\nUse guest feedback and observations to identify simple opportunities to improve the experience.\nManage incoming telephone calls and direct enquiries to the appropriate department.\nCoordinate reservations, room allocations and administrative Front Office tasks.\nSkills & Experience\nPassion for delivering exceptional guest experiences and customer service.\nExcellent verbal and written communication skills.\nProfessional presentation and interpersonal skills.\nAbility to remain calm, organised and solution-focused in a fast-paced environment.\nConfidence using hotel systems and handling guest information responsibly.\nAbility to collaborate across departments and share information effectively.\nStrong attention to detail and organisational skills.\nAbility to build positive relationships with guests, colleagues and stakeholders.\nPrevious experience in a customer service, hospitality or front office environment preferred.\nConfidence using computer systems and learning new technology.\nExperience with hotel Property Management Systems (PMS) is advantageous.\nAbility to manage multiple guest enquiries while maintaining exceptional service standards.\nQualifications, Certifications & Licenses\nRelevant qualification in Hospitality, Tourism or Business is advantageous.\nCurrent Responsible Service of Alcohol (RSA) certification (where required).\nPrevious training or certification in customer service or hospitality is advantageous.\nExperience using a Hotel Property Management System (PMS) is preferred.\nThe Benefits\nAt TFE Hotels, we believe work should feel good for our guests and for our people. This is a place where you can be yourself, feel supported and build a career that grows as you do.\nCareer Growth & Accredited Learning: We are the first employer in ANZ to offer accredited learning pathways, our Learn, Earn & Grow approach can support further education and university opportunities while you work.\nHotel & Dining Discounts: Enjoy exclusive accommodation and dining discounts across our hotels and brands.\nGlobal Opportunities: With 80+ hotels, 12+ brands and operations across 11+ countries, access exciting career opportunities, travel experiences and opportunities across our global network.\nEveryday Savings: Unlock discounts on groceries, shopping, entertainment, travel and everyday essentials to help your money go further.\nWellbeing Support: Access wellbeing resources, Employee Assistance Program (EAP) services and support designed to help you thrive at work and beyond.\nFlexibility & Leave: Take the time you need to recharge, celebrate life's important moments and focus on what matters most, with Birthday Leave, Parental Leave, Purchased Leave and Life Leave, designed to support you at every stage of life.\nStrong Culture: Be heard in a flat, collaborative culture where individuality is celebrated, ideas are welcomed and people achieve more together.\nApply\nA place to belong, to grow and to go further, your way. Apply now and discover where a career with TFE Hotels could take you.","description_format":"text","description_chars":5545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T05:43:27Z"},{"event":"close","at":"2026-10-22T19:12:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tfe-hotels-receptionist-2","json_url":"https://alion.io/job/tfe-hotels-receptionist-2.json","meta":{"generated_at":"2026-10-23T22:25:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1851560},"rest":"https://alion.io/mcp/rest/get_company?id=1851560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfe-hotels-receptionist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfe-hotels-receptionist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfe-hotels-receptionist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfe-hotels-receptionist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfe-hotels-receptionist-2"}]}