Receptionist

Become the face of one of Auckland's most iconic heritage hotels

Located in the heart of Auckland, Rendezvous Heritage Hotel Auckland combines timeless elegance, rich heritage and contemporary comfort to create a distinctive guest experience. Welcoming both business and leisure travellers, the hotel is renowned for its exceptional service, character-filled accommodation and prime city location close to Auckland's leading attractions, dining and entertainment precincts.

We're looking for a professional, friendly and customer-focused Receptionist to join our Front Office team. If you enjoy meeting people, thrive in a fast-paced environment and take pride in creating memorable guest experiences, we'd love to hear from you.

About the Role

As the first point of contact for guests, you'll play a key role in creating a warm and welcoming arrival experience. You'll manage check-ins and check-outs, respond to guest enquiries and ensure every interaction reflects the high standards of service that Rendezvous Heritage Hotel Auckland is known for.

Key Responsibilities

Welcome guests and provide an exceptional first impression of the hotel

Manage guest check-in and check-out processes efficiently and accurately

Respond to guest enquiries and provide information about hotel services and local attractions

Handle reservations, amendments and room allocation requests

Process payments and maintain accurate guest records

Assist with guest requests and resolve concerns professionally and promptly

Coordinate with housekeeping and other hotel departments to ensure a seamless guest experience

Maintain Front Office presentation and operational standards

Support the team with administrative and reception duties as required

About You

You'll bring:

Previous experience in a customer service, reception, hospitality or front office role

Outstanding communication and interpersonal skills

A genuine passion for delivering exceptional guest service

Strong organisational skills and attention to detail

The ability to multitask and remain calm in a busy environment

A professional and positive attitude

Flexibility to work a rotating roster including weekends, evenings and public holidays

Desirable

Previous hotel reception or front office experience

Experience using hotel property management systems

Knowledge of Auckland attractions and local tourism offerings

Additional language skills

Why Join Us?

Work within one of Auckland's most distinctive heritage hotel destinations

Be part of a supportive, guest-focused team environment

Gain valuable experience within a respected hotel brand

Develop your hospitality and customer service career

Enjoy a role where every day brings new guests and experiences

Apply Now

If you're passionate about hospitality and love creating positive guest experiences, we'd love to hear from you.

Join Rendezvous Heritage Hotel Auckland and help create memorable stays for our guests from around New Zealand and the world.