{"id":2092504,"url":"https://alion.io/job/tfg-application-support-specialist","title":"Application Support Specialist","company":{"id":3880366,"name":"TFG","domain":"tfg.co.za","url":"https://alion.io/company/tfg-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:34:36Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T10:49:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Application Support Specialist is responsible for providing advanced operational support for application solutions, managing more complex incidents, problems, changes, and service requests. They offer advanced technical solutions, liaise with vendors, and mentor junior team members.\n Provide expert operational support, including root cause analysis, incident management, and SLA achievement. \nManage critical incidents, problems, changes, and service requests. Offer expert technical solutions and configuration. \nLiaise with senior vendors and provide technical advice to team members. \nEnsure SLA achievement and involvement in projects. \nMaintain and enhance application performance. Ensure compliance with best practices and standards.\nSupport for BI applications.\nTrack, manage service requests.\nContinuously monitor BI systems and applications \nWork closely with BI developers, data analysts, and other IT teams to identify and resolve application issues and improve system functionality.\nPerform data analysis to identify trends, anomalies, and areas for improvement within BI applications. \n Education: A relevant IT qualification. \nExperience: 3 years of relevant experience in application support.\nProficiency in SQL and database management.\nExperience with BI tools such as Tableau, Power BI, or QlikView.\nFamiliarity with ETL processes and data warehousing concepts. \nSkills\nApplication Support\nDevelopment Environment\nEngineering Technical Operations Support\nSoftware Configuration\nSystems and Software Life Cycle Engineering\nSystems Development Management\nSystems Integration and Build\nTroubleshoots Technical Issues\nStrong analytical and problem-solving abilities, with a keen attention to detail.\nStrong understanding of BI tools, SQL, and database management.\nAbility to analyse data, identify trends, and solve complex problems\nMicrosoft Analysis Server experience\n\nBehaviours\nCollaborates - effectively works with others to achieve shared goals\nEnsures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets\nManages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems\nCommunicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner\nDecision Quality - consistently makes timely, well-rounded and informed decisions\nTech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth\nPreference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.","description_format":"text","description_chars":2639,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Decor"],"lifecycle":[{"event":"open","at":"2026-10-08T15:15:58Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.493,"p_room":0.55,"age_days":4,"expected_fill_days":4,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tfg-application-support-specialist","json_url":"https://alion.io/job/tfg-application-support-specialist.json","meta":{"generated_at":"2026-10-13T12:01:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880366},"rest":"https://alion.io/mcp/rest/get_company?id=3880366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfg-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfg-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfg-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfg-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfg-application-support-specialist"}]}