Front Desk Agent

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Description

We are seeking a professional and customer-focused Front Desk Agent to join our hotel team. The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, and providing excellent customer service to ensure a positive guest experience.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle room reservations, cancellations, and guest inquiries.
• Provide information about hotel services, facilities, and local attractions.
• Respond promptly and professionally to guest requests and concerns.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Answer phone calls and respond to emails in a professional manner.
• Maintain cleanliness and organization of the front desk area.
• Follow hotel policies, procedures, and service standards.

Desired Skill & Expertise

• Previous experience in hospitality or customer service is preferred.
• Strong communication and interpersonal skills.
• Good computer and administrative skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment and handle guest concerns calmly.
• Flexibility to work shifts, weekends, and holidays.
• Knowledge of hotel management systems is an advantage.