{"id":2346350,"url":"https://alion.io/job/tfghospitality-front-desk-agent","title":"Front Desk Agent","company":{"id":4422451,"name":"The First Group Hospitality","domain":"tfghospitality.com","url":"https://alion.io/company/tfghospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":17500,"period":"year","method":null,"sample_n":3501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:42:36Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-18T21:41:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nThe First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.\nAs a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com\nJob Description\nWe are seeking a professional and customer-focused Front Desk Agent to join our hotel team. The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, and providing excellent customer service to ensure a positive guest experience.\nKey Responsibilities:\nGreet guests warmly and assist with check-in and check-out procedures.\nHandle room reservations, cancellations, and guest inquiries.\nProvide information about hotel services, facilities, and local attractions.\nRespond promptly and professionally to guest requests and concerns.\nProcess payments and maintain accurate guest records.\nCoordinate with housekeeping and other departments to ensure smooth operations.\nAnswer phone calls and respond to emails in a professional manner.\nMaintain cleanliness and organization of the front desk area.\nFollow hotel policies, procedures, and service standards.\nDesired Skill & Expertise\nPrevious experience in hospitality or customer service is preferred.\nStrong communication and interpersonal skills.\nGood computer and administrative skills.\nProfessional appearance and positive attitude.\nAbility to work in a fast-paced environment and handle guest concerns calmly.\nFlexibility to work shifts, weekends, and holidays.\nKnowledge of hotel management systems is an advantage.","description_format":"text","description_chars":2261,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T12:42:36Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tfghospitality-front-desk-agent","json_url":"https://alion.io/job/tfghospitality-front-desk-agent.json","meta":{"generated_at":"2026-10-18T23:09:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422451},"rest":"https://alion.io/mcp/rest/get_company?id=4422451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfghospitality-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfghospitality-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfghospitality-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfghospitality-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfghospitality-front-desk-agent"}]}