{"id":2346349,"url":"https://alion.io/job/tfghospitality-front-office-manager","title":"Front Office Manager","company":{"id":4422451,"name":"The First Group Hospitality","domain":"tfghospitality.com","url":"https://alion.io/company/tfghospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":15500,"period":"year","method":null,"sample_n":4240},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:42:36Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T14:18:41Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nThe First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.\nAs a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com\nJob Description\nWe are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of the hotel front office department. The successful candidate will lead the front office team, ensure exceptional guest service, and maintain efficient hotel operations while achieving high guest satisfaction standards.\nKey Responsibilities:\nManage and supervise all front office operations, including reception, reservations, and guest services.\nEnsure smooth and efficient check-in and check-out procedures.\nHandle guest inquiries, complaints, and special requests professionally.\nLead, train, and motivate the front office team to maintain high service standards.\nMonitor room availability, occupancy, and reservations.\nCoordinate with housekeeping, sales, and other departments to ensure seamless operations.\nPrepare staff schedules and oversee daily shift operations.\nEnsure compliance with hotel policies, procedures, and safety standards.\nMonitor billing, cash handling, and financial transactions at the front desk.\nPrepare reports and assist management with operational planning and performance monitoring.\nDesired Skill & Expertise\nPrevious experience in hotel front office operations, preferably in a managerial role.\nStrong leadership, communication, and customer service skills.\nGood problem-solving and organizational abilities.\nKnowledge of hotel management systems and front office procedures.\nAbility to work in a fast-paced hospitality environment.\nProfessional appearance and positive attitude.\nFlexibility to work shifts, weekends, and holidays when required.","description_format":"text","description_chars":2527,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T12:42:36Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.811,"p_room":0.9,"age_days":9,"expected_fill_days":25,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/tfghospitality-front-office-manager","json_url":"https://alion.io/job/tfghospitality-front-office-manager.json","meta":{"generated_at":"2026-10-22T16:39:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422451},"rest":"https://alion.io/mcp/rest/get_company?id=4422451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfghospitality-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfghospitality-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfghospitality-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfghospitality-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfghospitality-front-office-manager"}]}