{"id":2346284,"url":"https://alion.io/job/tfghospitality-it-executive","title":"IT Executive","company":{"id":4422451,"name":"The First Group Hospitality","domain":"tfghospitality.com","url":"https://alion.io/company/tfghospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-12T12:42:36Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T06:58:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.\nAs a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.\nFor more information, visit tfghospitality.com\nJob Description\nThe IT Executive is responsible for providing reliable day-to-day technology support and assisting with the operation, maintenance, and security of IT systems within an exclusive luxury destination.\nThe role supports employees across all departments, ensures the smooth functioning of hardware, software, networks, communication systems, and business applications, and helps maintain a secure and efficient technology environment.\nKey Responsibilities\nProvide first-level technical support to employees across Security, Food and Beverage, Housekeeping, Recreation, Engineering, Finance, and other departments.\nRespond to IT support requests, troubleshoot technical issues, and resolve problems promptly.\nInstall, configure, maintain, and support computers, printers, mobile devices, telephones, scanners, and other technology equipment.\nSupport the organization’s networks, internet connectivity, Wi-Fi, servers, systems, and user accounts.\nAssist with the administration of email accounts, access permissions, shared drives, software applications, and communication platforms.\nSupport business-critical systems used for finance, procurement, inventory, reservations or bookings, point-of-sale operations, access control, security monitoring, and departmental administration, where applicable.\nCoordinate with external IT service providers, suppliers, and technology partners when specialist assistance is required.\nMonitor system performance, connectivity, backups, and equipment availability.\nAssist with IT asset management, equipment inventories, software licensing, warranties, and replacement planning.\nMaintain accurate records of support requests, equipment, user accounts, system changes, and completed work.\nAssist with data backup, recovery, system updates, antivirus protection, and cybersecurity measures.\nSupport the implementation and enforcement of IT policies, acceptable-use guidelines, password standards, and data-protection procedures.\nMaintain confidentiality and protect sensitive organizational, financial, employee, guest, and operational information.\nAssist with user training, system demonstrations, and the preparation of basic IT guides and instructions.\nSupport new employee onboarding by preparing equipment, accounts, access, and system permissions.\nAssist with technology installations, upgrades, projects, and improvements.\nEscalate serious incidents, security threats, outages, and unresolved technical issues to the IT Manager.\nEnsure all IT activities are completed professionally, securely, and with minimal disruption to operations.\nPerform other reasonable duties assigned by management.\nDesired Skill & Expertise\nDiploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.\nPrevious experience in IT support, systems administration, helpdesk operations, or a similar role.\nWorking knowledge of computers, operating systems, networks, Wi-Fi, printers, user accounts, and common business applications.\nBasic understanding of cybersecurity, data protection, backups, and access management.\nExperience with Microsoft 365, Google Workspace, ticketing systems, or comparable workplace technologies is preferred.\nStrong troubleshooting, analytical, organizational, and problem-solving skills.\nAbility to explain technical matters clearly to users with different levels of technical knowledge.\nRelevant IT certifications are an advantage.\nAbility to work flexible hours and respond to urgent technical issues when required.\nFluency in English is required.","description_format":"text","description_chars":4494,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-12T12:42:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tfghospitality-it-executive","json_url":"https://alion.io/job/tfghospitality-it-executive.json","meta":{"generated_at":"2026-10-13T07:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422451},"rest":"https://alion.io/mcp/rest/get_company?id=4422451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfghospitality-it-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfghospitality-it-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfghospitality-it-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfghospitality-it-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfghospitality-it-executive"}]}