{"id":2346294,"url":"https://alion.io/job/tfghospitality-membership-coordinator","title":"Membership Coordinator","company":{"id":4422451,"name":"The First Group Hospitality","domain":"tfghospitality.com","url":"https://alion.io/company/tfghospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T12:42:36Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-30T11:52:56Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Overview\nAbout The First Group Hospitality\nThe First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.\nFor more information, visit tfghospitality.com\nJob Description\nWe are seeking a Membership Coordinator to support the smooth delivery of membership services and create a welcoming, high-quality experience for all members. Responsibilities include but not limited to:\nSupport the day-to-day administration of the property membership programme.\nAssist with member enquiries, applications, onboarding, renewals, and account updates.\nMaintain accurate and up-to-date membership records, databases, and documentation.\nCoordinate member communications, including welcome messages, updates, invitations, and newsletters.\nSupport the delivery of member events, activities, and exclusive experiences.\nCoordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.\nAssist with membership benefits, privileges, packages, and loyalty initiatives.\nProcess membership forms, payments, renewals, documentation, and account information.\nFollow up with prospective members and support the conversion and onboarding process.\nMonitor renewal dates, outstanding payments, member requests, and follow-up actions.\nPrepare membership reports, trackers, schedules, and performance updates.\nRespond to member feedback and escalate concerns appropriately.\nSupport surveys, feedback sessions, and regular member relationship check-ins.\nEnsure membership policies, terms, benefits, and procedures are clearly communicated.\nMaintain confidentiality when handling member information and personal data.\nEnsure all member-facing communications reflect our luxury positioning and brand standards.\nAssist with marketing campaigns, promotional activities, networking events, and membership initiatives.\nSupport front-of-house and customer-facing colleagues with membership information and procedures.\nBuild positive relationships with members, guests, prospects, partners, and internal teams.\nContribute to the continuous improvement of membership processes and customer experience.\nPerform other membership administration and coordination duties as required.\nDesired Skill & Expertise\n2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.\nExcellent communication, interpersonal, and customer service skills.\nStrong organisational and time-management abilities.\nExcellent attention to detail and accuracy.\nProficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.\nExperience coordinating events, appointments, communications, or member activities.\nProfessional, polished, friendly, discreet, and service-oriented.\nAbility to manage multiple tasks and priorities in a fast-paced environment.\nStrong problem-solving and follow-up skills.\nExperience in luxury hospitality, private members’ clubs, or equestrian environments is an advantage.\nKnowledge of the UAE market and local cultural expectations is desirable.\nFluency in English is required; 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