{"id":2346329,"url":"https://alion.io/job/tfghospitality-spa-supervisor","title":"Spa Supervisor","company":{"id":4422451,"name":"The First Group Hospitality","domain":"tfghospitality.com","url":"https://alion.io/company/tfghospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":226},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:42:36Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:39:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAbout The First Group Hospitality\nThe First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.\nFor more information, visit tfghospitality.com\nJob Description\nOperations & Standards\nSupervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.\nMonitor cleanliness, hygiene, and readiness of treatment rooms and public areas.\nOversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.\nEnsure proper use and care of spa equipment and treatment tools.\nAssist the Wellness Manager with operational reporting and audits.\nGuest Experience\nGreet and engage with guests, ensuring a warm and professional welcome.\nManage appointment scheduling and ensure seamless guest journeys.\nHandle guest concerns or feedback promptly, escalating when necessary.\nSupport the delivery of personalized spa experiences and service recovery.\nTeam Supervision\nSupervise and support therapists, receptionists, and attendants during shifts.\nEnsure team members are following service protocols, grooming standards, and professional conduct.\nConduct on-the-job training and coaching as directed by the Wellness Manager.\nAssist in preparing rosters, ensuring adequate coverage during peak periods.\nBusiness & Sales Support\nPromote upselling of spa treatments, packages, and retail products.\nMonitor daily treatment and retail performance; provide feedback to the Wellness Manager.\nSupport retail inventory control and monthly stocktaking.\nAssist with the execution of spa promotions and seasonal offers.\nDesired Skill & Expertise\nQualifications & Skills\nMinimum 2 years’ experience in a supervisory or senior therapist role in a luxury spa.\nStrong knowledge of spa treatments, product houses, and guest service standards.\nExcellent communication and leadership skills.\nAbility to multitask and remain calm under pressure.\nFinancial awareness with basic understanding of spa KPIs and sales performance.\nProfessional spa therapy qualification required; management or training certifications are an advantage.\n Core Competencies\nService excellence and guest focus\nTeam leadership and coaching\nOperational efficiency\nRetail and upselling skills\nProfessionalism and attention to detail","description_format":"text","description_chars":3043,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T12:42:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-13T03:20:47Z"},"pay":null,"html_url":"https://alion.io/job/tfghospitality-spa-supervisor","json_url":"https://alion.io/job/tfghospitality-spa-supervisor.json","meta":{"generated_at":"2026-10-13T03:20:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422451},"rest":"https://alion.io/mcp/rest/get_company?id=4422451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfghospitality-spa-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfghospitality-spa-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfghospitality-spa-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfghospitality-spa-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfghospitality-spa-supervisor"}]}