{"id":2346237,"url":"https://alion.io/job/tfghospitality-telephone-operator","title":"Telephone Operator","company":{"id":4422451,"name":"The First Group Hospitality","domain":"tfghospitality.com","url":"https://alion.io/company/tfghospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":11539},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:42:36Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-26T17:39:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Overview\nAbout The First Group Hospitality:\nThe First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com About TRYP by Wyndham Dubai:\nSituated in Barsha Heights, TRYP by Wyndham Dubai is a vibrant urban retreat, with 650 rooms ranging from studios to premium suites. The hotel features a variety of amenities, including a gym, spa, co-working spaces, and multiple dining options, catering to both business and leisure travellers. Guests can also enjoy exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, offering both dining and beachside relaxation, blending city convenience with a tranquil retreat.\nJob Description\nEnsure brand standards, policies and procedures are adhered to at all times.\nMaintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.\nMaintain cleanliness throughout the areas.\nOrganize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures.\nAnswer and direct all external incoming telephone calls following the standard telephone etiquettes.\nTakes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.\nCommunicates special instructions to the kitchen and expediters.\nHandles guests’ complaints and takes action to resolve problems.\nAccepts and relays guests messages, either manually, written or through voice mail system.\nMaintain and update Opera telephone Directory.\nPrepare any admin related tasks delegated by the line manager.\nTakes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.\nGreets guests with a cheerful and pleasant voice during the conversation.\nResponds to emergency situations calmly, effectively, according to hotel guidelines.\nActively participate in sending and distributing all incoming and outgoing faxes and messages.\nUnderstand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.\nSuccessful completion of the training / certification process.\nDevelop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.\nFollow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.\nFollow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.\nPerform any other works as and when assigned by the supervisor and/or management.\nDesired Skill & Expertise\nAt least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.\n1 year experience Front Office computer literacy \nExcellent communications skills with Proficiency in speaking and writing English.\nTeam player with excellent planning, organizing skills and excellent problem-solving skills.\nAble to work flexible working hours with rotating shifts.\nPleasant personality and good grooming.","description_format":"text","description_chars":4319,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T12:42:36Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.73,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:2","win:tail","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/tfghospitality-telephone-operator","json_url":"https://alion.io/job/tfghospitality-telephone-operator.json","meta":{"generated_at":"2026-10-26T22:42:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422451},"rest":"https://alion.io/mcp/rest/get_company?id=4422451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftfghospitality-telephone-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftfghospitality-telephone-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftfghospitality-telephone-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tfghospitality-telephone-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftfghospitality-telephone-operator"}]}