{"id":2652821,"url":"https://alion.io/job/tg-natural-resources-help-desk-it-analyst","title":"Help Desk IT Analyst","company":{"id":2516762,"name":"TG Natural Resources","domain":"tgnr.com","url":"https://alion.io/company/tgnr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:31:14Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T19:43:55Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nPosition Summary\nThe Help Desk Analyst provides support on a variety of issues by responding to telephone calls, emails, help desk system tickets and verbal requests for first tier computer, applications, or hardware related technical support. The role will provide exceptional customer service to remote home users, international staff augmentation teams, field office users, and corporate office users. This position reports to the Vice President of Information and Technology.\nKey Responsibilities\nProvide front line support for all laptop, desktop, phone, printer, copier, and other business provided technology solutions\nTroubleshoot and resolve issues and needs in a Windows 11, Office 365 environment \nTroubleshoot and resolve issues within the Azure Virtual Windows Desktops for remote employees.\nServe internal staff with timely, friendly, quality IT support\nOffer personal computer troubleshooting and defined resolution support\nPrioritize and analyze customer's requests\nAssign help desk cases to the appropriate support group as defined by IT management\nFollow up with support staff and business users to ensure timely and satisfactory issue resolution\nLog and track all calls, emails or verbal requests using the help desk software management tool therefore maintaining historical reports on requests and issues\nPerform application software maintenance duties; install and test software application patches and upgrades according to the change management process \nMaintain and periodically audit an inventory of the company’s information technology assets\nConduct training and develop training content and job aids for employees and staff augmentation team members \nProvide Executive support for meetings, conference rooms, and remote dial-in\nPrepare technical reports, correspondence, and other documents; provide general administrative support that may include maintaining records\nAvailable 24/7 for critical system related problems that may arise \nPerform other IT support functions as assigned\nRequirements\nQualifications\nMinimum of 5 years of professional hands-on experience doing Windows desktop operating system configuration, deployment, troubleshooting and administration\nBachelor's degree and Windows certification preferred or equivalent experience\nExperience troubleshooting and independently resolving moderately complex PC hardware and software problems\nAbility to write business correspondence, knowledgebase articles and training materials \nAdvanced knowledge of all MS Office applications to include but not limited to: Outlook, Word, Excel, Access, and PowerPoint\nA motivated self-starter who can work independently and in teams on tasks and projects with limited supervision\nAbility to communicate effectively across organizational lines addressing both technical and non-technical audiences at a variety of organizational levels\nAttention to detail and a rigorous focus on delivering quality output\nAbility to work in a fast-paced organization and multi-task\nStrong customer service attitude and focus\nWorking Conditions and Physical Requirements\nJob is classified as light physical work in an office setting involving sitting, with intermittent periods of stooping, walking and standing.\nOccasionally may be required to lift, carry, push or pull 10-25 pounds.","description_format":"text","description_chars":3306,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-15T22:17:45Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/tg-natural-resources-help-desk-it-analyst","json_url":"https://alion.io/job/tg-natural-resources-help-desk-it-analyst.json","meta":{"generated_at":"2026-10-24T22:06:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32371,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2516762},"rest":"https://alion.io/mcp/rest/get_company?id=2516762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftg-natural-resources-help-desk-it-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftg-natural-resources-help-desk-it-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftg-natural-resources-help-desk-it-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tg-natural-resources-help-desk-it-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftg-natural-resources-help-desk-it-analyst"}]}