{"id":1758937,"url":"https://alion.io/job/tgi-group-sales-admin-manager","title":"Sales Admin Manager","company":{"id":3876469,"name":"Xen3","domain":"xen3.com","url":"https://alion.io/company/xen3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SeamlessHiring","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7013},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T19:04:45Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"To provide administrative leadership and operational support to the Sales function by managing sales administration, order-to-cash operations, distributor documentation, claims, billing, reporting, fleet coordination, customer complaint resolution and cross-functional coordination. The role ensures efficient processes, accurate reporting, policy compliance and effective stakeholder management.\nResponsibilities\nREPORTING RELATIONSHIPSReports toHOSSupervisesSales Admin Executives, Billing Team, MIS/Data Analysts and Fleet ExecutiveInternally Relates withSales, Finance, Supply Chain, Customer Service, Trade Marketing, Sales Capability and HRExternally Relates withDistributors, channel partners, retailers, customers and service providersJOB DUTIES / RESPONSIBILITIES / ACCOUNTABILITIES1. SALES ADMINISTRATION & ORDER MANAGEMENT\nManage end-to-end sales administration processes across assigned regions.\nEnsure accurate & timely processing of primary &secondary orders, Collection, reconciliation.\nMaintain distributor and customer master data, pricing records, credit limits and supporting documentation.\nMonitor order fulfilment performance, resolve processing issues and ensure compliance with company policies and audit requirements.\n2. BILLING, CLAIMS & SCHEME ADMINISTRATION\nSupervise billing activities to ensure accurate and timely invoice generation with minimal errors.\nManage trade promotion, rebate, discount and scheme claim processing.\nValidate distributor claims against approved scheme guidelines and supporting documents.\nCoordinate settlement with Finance and distributors and ensure timely closure of approved claims.\n3. SALES MIS, REPORTING & DATA ANALYTICS\nLead preparation of daily, weekly, monthly and annual sales reports and dashboards.\nMonitor sales performance, distributor productivity, outlet coverage, product mix and execution KPIs.\nEnsure data accuracy and integrity across ERP, SFA, DMS and reporting platforms.\nProvide commercial insights and recommendations to support management decision-making.\nTrack reporting timelines and establish corrective actions for recurring data-quality gaps.\n4. FLEET & OPERATIONAL SUPPORT MANAGEMENT\nOversee fleet operations supporting sales and distribution activities.\nMonitor vehicle availability, utilisation, maintenance schedules, fuel consumption, driver performance and policy compliance.\nEnsure timely allocation of vehicles for field sales and distribution operations.\nTrack fleet-related costs and recommend efficiency improvements.\nMonitor service-provider performance where third-party fleet operations are used.\n5. CUSTOMER COMPLAINT & SERVICE COORDINATION\nManage the customer complaint logging, tracking, escalation and resolution process.\nCoordinate with Sales, Customer Service, Supply Chain and distributors to resolve complaints within agreed timelines.\nAnalyse recurring issues, recommend corrective actions and prepare periodic complaint-trend reports.\nMonitor service levels and complaint-resolution turnaround time.\n6. CROSS-FUNCTIONAL COORDINATION & COMPLIANCE\nAct as the key liaison between Sales, Finance, Supply Chain, Customer Service and HR.\nSupport distributor onboarding, documentation, credit setup and system activation.\nCoordinate sales-related payroll inputs, incentive administration and employee records where required.\nEnsure compliance with company policies, statutory requirements, data-confidentiality standards and audit controls.\nSupport sales reviews, meetings, training events, logistics and continuous process improvement.\n7. PEOPLE MANAGEMENT & CAPABILITY DEVELOPMENT\nLead, coach and develop Sales Administration team members.\nSet clear performance objectives, conduct regular reviews and address performance gaps.\nBuild capability in systems, reporting standards, controls and administrative processes.\nPromote accountability, accuracy, collaboration and customer-service excellence.\nKEY PERFORMANCE INDICATORSOrder processing turnaround time and order fulfilment rate.\nClaims settlement turnaround time and scheme-spend accuracy versus budget.\nSales reporting accuracy, completeness and timeliness.\nERP/SFA/DMS data-quality score.\nDistributor onboarding turnaround time.\nFleet availability, utilisation and cost efficiency.\nCustomer complaint resolution rate and turnaround time.\nAudit compliance score and stakeholder satisfaction.\nRequirements\n EDUCATION, EXPERIENCE & OTHER REQUIREMENTSBachelor's degree or HND in Business Administration, Accounting, Finance, Statistics, Sales, Marketing or a related discipline.\nPostgraduate degree or relevant professional qualification is an advantage.\nCompletion of the National Youth Service Corps (NYSC) programme, where applicable.\nMinimum of 7-10 years of FMCG experience in Sales Administration, Commercial Operations, Sales Support,, Customer Service or Sales Operations, including at least 3 years in a managerial or supervisory role.\nStrong practical experience with ERP, DMS, SFA, Power BI and Microsoft Office applications.\nDemonstrated experience managing distributor administration, billing, claims and order-to-cash processes.\nBenefits\nMake an impact: Work in an environment where individual ideas and contributions are valued.\nOwn your growth: Benefit from a culture that emphasizes continuous learning and gives people room to shape their professional journey.\nThink entrepreneurially: Join a culture rooted in entrepreneurial drive, diversity and innovation.\nBuild real commercial capability: TGI’s commercial talent development approach emphasizes hands-on market experience and exposure to sales operations and channels.\n Bring your experience to something new: TGI’s experienced-hire proposition explicitly encourages professionals to use their existing skills and experience in new areas of opportunity.","description_format":"text","description_chars":5783,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T12:00:38Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely 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