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They act as the clients’ main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation.\nResponsibilities\nWork in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients\n\nDraft project plans containing the implementation details and timelines, including risk analysis\n\nEnsure the deadlines of the implementation timeline are met\n\nCoordinate with the clients´ internal teams while overseeing GlobalLink product implementation\n\nExecute and verify the configuration tasks in GlobalLink tools based on client requirements\n\nAct as the primary technical point of contact and point of technical escalation for clients\n\nAssist the support team with any client configuration issues\n\nBe involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct 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