{"id":3057041,"url":"https://alion.io/job/thales-group-customer-front-office-engineer-services-center","title":"Customer Front-Office Engineer – Services Center","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":266,"ghost_share":0.015,"stale_share":0.85,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minato, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5668},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-17T00:00:00Z","employer_posted_date":"2026-03-17","last_verified_at":"2026-11-01T14:12:50Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":229},"description":"Location: Tokyo, JapanThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nPresent in Japan since 1970, Thales promotes technological innovation and is an active and recognised partner for the development of Japanese infrastructure. Our strategy focuses on strengthening local partnerships and collaborating with key Japanese industrial players to address global needs as we continuously establish a dynamic and skilled workforce.The Customer Front-Office Engineer provides localized maintenance support to customers, ensuring efficient and timely resolution of technical issues. Based within the Services Center organization, this role is responsible for first-level technical assistance and direct customer interaction.\nResponsibilities:\nDeliver front-line technical support and troubleshooting for customer issues, acting as the primary point of contact for Engineering and Quality queries related to Thales products.\nTake ownership of customer-related issues affecting in-service products and systems, providing technical expertise and assistance as required.\nCapture customer queries and expectations, define customer-oriented key performance indicators, develop associated actions, and drive their implementation across relevant teams.\nProvide technical support mainly via emails and calls; occasionally perform onsite service to conduct troubleshooting, fault investigation, repair, rework, and prepare reports related to product issues and maintenance.\nEscalate complex issues to higher-level support or engineering teams as needed, including coordination with Thales Japan Engineers/System Engineers and Business Line/Technical Specialists (mainly in Europe) to convey customer requirements or queries.\nSupport communication between customers and BL specialists through interpretation and translation between English and Japanese.\nMaintain detailed records of service activities and customer interactions; collect and analyze incident reports.\nManage and update technical documentation including test records, drawings, procedures, and incident reports.\nCollect and maintain configurations of Thales installed base equipment.\nIntegrate export-control regulations to ensure compliance with export requirements for repaired equipment, spare parts, and technical information sharing.\nSupport project managers to ensure timely delivery of goods and services. \nContribute to knowledge sharing, management, and capitalization within the organization.\nParticipate in ongoing training to stay updated on product and technology developments.\nRequirements:\nBachelor’s degree in Mechanical/Electrical Engineering (preferably circuit design and/or testing), or Network/Communication/Software Engineering.\nMinimum of 3 years relevant experience.\nPrevious experience in front-line customer support or technical service, preferably within the services or engineering sector.\nStrong communication skills; able to represent the company confidently in front of customers.\nNative proficiency in Japanese and fluency in English (verbal and written) required.\nWillingness to travel within Japan and overseas (duration of 1-2 weeks); opportunity for extended training abroad (3-6 months) on Thales products for specific projects.\nStrong negotiation, problem-solving, and presentation skills; able to engage with various Engineering teams.\nMotivated to take on challenges and see them through to completion.\nResults-driven, deadline-sensitive, organized, and a committed team player.\nExcellent communication and interpersonal skills.\nStrong organizational skills with the ability to manage multiple tasks and prioritize effectively. \nWork Environment:\nBased at the Services Center, with frequent interaction with customers either onsite or remotely.\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":4515,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Satellite Manufacturing","Electronic Warfare","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-22T04:16:29Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.215,"p_room":0.28,"age_days":229,"expected_fill_days":49,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-customer-front-office-engineer-services-center","json_url":"https://alion.io/job/thales-group-customer-front-office-engineer-services-center.json","meta":{"generated_at":"2026-11-01T16:13:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-customer-front-office-engineer-services-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-customer-front-office-engineer-services-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-customer-front-office-engineer-services-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-customer-front-office-engineer-services-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-customer-front-office-engineer-services-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3057041}},{"tool":"search_jobs","arguments":{"company":"thalesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3057041},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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