{"id":3069276,"url":"https://alion.io/job/thales-group-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":162,"ghost_share":0,"stale_share":0.722,"repost_share":0.012,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":273},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T22:35:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: Singapore, SingaporeThales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.\nIn Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.The Customer Quality Engineer plays a key role in driving product quality, customer satisfaction and continuous improvement across manufacturing operations.\nThe role is responsible for managing customer complaints, leading root cause investigations, coordinating corrective and preventive actions, and establishing and maintaining the site's quality assurance plans. This role requires someone who can design the right processes, translate requirements into practical workflows, and ensure the processes are effectively implemented and sustained. The successful candidate will work closely with customers and cross-functional teams to ensure quality requirements are translated into effective manufacturing controls, non-conformities are addressed promptly, and applicable quality standards are maintained.\nResponsibilities:\nManage customer complaints, provide initial responses within 48 hours, coordinate containment actions and drive timely closure.\nDesign, build, and improve quality processes, rather than simply inspect products or check whether procedures are followed, your job description should emphasize process design, root cause analysis, continuous improvement, and quality system development.\nLead root cause investigations and ensure corrective and preventive actions are implemented and verified for effectiveness.\nDevelop, implement and maintain site quality assurance plans and translate customer requirements into effective manufacturing controls.\nSupport Engineering and Production teams in process evaluations, quality compliance and risk assessments.\nConduct internal quality audits and coordinate customer, external and ISO certification audits.\nMonitor audit findings and non-conformities, ensuring corrective actions are completed and documented.\nSupport Incoming Quality Control (IQC) in investigating material non-conformities and implementing production containment measures.\nAnalyse quality data and drive continuous improvement initiatives to improve product quality, process performance and customer satisfaction.\nComply with company security policies, Code of Ethics, and applicable Health, Safety and Environment (HSE) requirements.\nRequirements:\nDiploma or Degree in Engineering, Quality Engineering, Quality Management or a related discipline.\n3-5 years of relevant experience in quality assurance or manufacturing quality engineering.\nExperience in printing, plastics or smart card manufacturing is an advantage.\nExperience in customer complaint management, quality audits and ISO certification requirements.\nWorking knowledge of ISO quality standards, Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA) and quality control tools.\nProficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint.\nKnowledge of Power BI and data analytics is an advantage.\nStrong analytical, problem-solving, communication and interpersonal skills.\nGood written and spoken English for customer communication and technical reporting.\nAbility to work independently, collaborate across functions and manage multiple priorities effectively.\nAttention to detail and a proactive approach to quality improvement.\nAt Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.","description_format":"text","description_chars":4497,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-22T08:56:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":50,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-customer-quality-engineer","json_url":"https://alion.io/job/thales-group-customer-quality-engineer.json","meta":{"generated_at":"2026-10-24T00:29:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-customer-quality-engineer"}]}