{"id":1082323,"url":"https://alion.io/job/thales-group-end-user-support-technician","title":"End User Support Technician","company":{"id":143,"name":"Thales Group","domain":"thalesgroup.com","url":"https://alion.io/company/thales","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":306,"ghost_share":0.013,"stale_share":0.846,"repost_share":0.013,"time_to_fill_p50_days":44,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-31T08:53:51Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Location: Belfast, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.\nThales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We are a leading name in our markets and a diverse, constantly evolving organisation. Join us.\nWe are currently looking to recruit an End User Support Technician to join our team inBelfast. The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services.\nKey Responsibilities and Tasks:\nProvide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).\nBuild / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.\nEnsure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.\nIncident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.\nSupport and deployment of Smartphone’s - iPhone and Android.\nSupport and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in the Belfast sites giving the customer flexibility for the support provided.\n Qualifications, Experience and Skills:\nExperience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.\nExperience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.\nAbility to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.\nTeamwork focus, able to work with teams located at other remote sites as required.\nAbility to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk\nAbility to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally\nA highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.\nKnowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds\nDesirable:\nAutomation tools (such as SCCM)\nNetwork patching and Cable Tracing\nHardware Installation/Troubleshooting\niOS / Android / Phone Support\nGood knowledge of - IP, WINS, DHCP, DNS, Group Policy etc.\nAt Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.\nWe are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.\nIf this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.\nJoin Thales in the UK - Innovate with us and shape the future!","description_format":"text","description_chars":4691,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Satellite Communications","Satellite Manufacturing","Electronic Warfare","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.395,"p_room":0.36,"age_days":71,"expected_fill_days":44,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/thales-group-end-user-support-technician","json_url":"https://alion.io/job/thales-group-end-user-support-technician.json","meta":{"generated_at":"2026-10-31T11:08:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":143},"rest":"https://alion.io/mcp/rest/get_company?id=143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthales-group-end-user-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthales-group-end-user-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthales-group-end-user-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/thales-group-end-user-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthales-group-end-user-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1082323}},{"tool":"search_jobs","arguments":{"company":"thalesgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1082323},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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